Assistant Service Manager - Military Veterans

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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MILITARY VETERANS

H.O. Penn Machinery, the Caterpillar Equipment dealer for the New York Metro Area and all of the state of Connecticut, is looking for an Assistant Service Manager for the Electric Power Generation department at our Bronx, NY location.

Reporting to the Electric Power Generation Service Manager, you will be responsible for the following:

Assist Service Manager in successfully delivering and selling service of recognized superior value by providing necessary key resources (people, materials, tooling and time):

  • Oversee the performance of and manage a team of Electric Power Generator Field Technicians that cover the NY Metro territory

  • Effectively communicate with customers, vendors, and technicians

  • Generate growth through service sales, resolve issues, and report out on job scope and technician availability

Assist Service Manager with daily operations to maximize the effective and efficient use of the service processes:

  • Effectively manage department operations

  • Continually monitor, measure, and improve processes

  • Forecast and budget resources to satisfy forecasts

  • Advise the Service Manager of changes in available work vs. staffing levels

  • Ensure jobs are processed and billed on a daily basis

Staff and develop people to achieve all key results:

  • Build and maintain an environment characterized by high productivity and high morale

  • Select and hire generator technicians

  • Effectively manage employee performance

  • Develop people to consistently achieve or exceed job expectations

  • Ensure a culture of safety through ongoing communication and timely completion of safety initiatives and reinforcing safe work habits

QUALIFICATIONS:

*This position requires off hour on call availability, including weekends and holidays*

  • Minimum 5 years' management experience in directing labor; will consider equivalent combination of 2-year degree and work experience

  • Strong computer skills and comfortable with new technology in order to manage service communications and related business

  • Must possess strong operational and technical skills

  • Must possess strong communication skills (both verbal and written)

  • EPG experience with troubleshooting and repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting & repair preferred/a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Associated topics: call center manager, customer care manager, customer service team manager, gerente de servicio, lead, leadership, management experience, operations, product support, senior

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