General Manager

Employment Type

: Full-Time


: Non-Executive Management

Are you a night person? Do you feel you do your best at night when the rest of the world is sleeping? Are you looking to own your own restaurant one day? Do you want to learn new ways of running a restaurant profitably?

Do your collogues and previous team members still call on you for help and support? Do you like helping people grow in their life and at work?
Do you do more than others to get the results you want? Do you expect others to do more in general? Do you like working with hardworking, entrepreneurial and honest people, who strive for excellence?
Do you like organizing things, making sure things work smoothly and like to have a process for everything you do?
If yes, continue reading.

If what you ve read so far makes you feel good, then come join us. We are looking for a hands-on, self-motivated General Manager for the hippest hookah kounge in Harlem. We are looking to have you onboard to keep our demanding guests happy from 4 pm onwards. Your previous training makes you comfortable with managing people respectfully as understanding metrics. You also have had a lot of experience in managing and reducing costs, controlling inventory and theft, preparing reports and working within a budget?
If yes, continue reading.

You will work under the direction of the owner to plan, organize and execute day to day management of the lounge, organize and execute special events, new sales initiatives, new technology, processes and systems to increase repeat guests, check averages and sales.

You will also be directly responsible for:

Floor Management
Hosting, Bartending, Serving, Cooking, Hookah Making, Bussing as needed Customer Service and Solving Customer Issues
Building positive customer relationships and increasing repeat business Employee Management and Leadership
Opening and Closing, Cash Reconciliation Cleanliness and Health Department Standards
POS, Reservation System

P&L and Metric Evaluation Ordering and inventory Cost Control
Menu planning
Special event and holiday planning Vendor relationships

Human Resources
Interviewing, on-boarding, training
Staff evaluation, coaching and reviews
Staff write ups, termination letters
NYS and NYC Labor Law compliances
Staff retention
Healthy working dynamics and mutual support

You will carry out the long-term direction of the restaurant as given by ownership and perform other duties as requested to help the company grow into a chain of hookah lounge bars across the country.

Required: This position requires flexibility, with 60+ hours of work per week, primarily overnight hours
More detail about Harlem Hookah, please visit

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