Responsible for interacting with our guests and ensuring they have a great dining experience. Responsible for positive guest interactions while serving guests in a friendly, timely and efficient manner.??Responsibilities
Specific Job Duties:
In accordance with Haru's service and cooking procedures:
Experience and Education:
Competencies, Knowledge and Skills:
Customer Service: Must possess excellent customer service skills. Ability to maintain a high degree of professionalism when interacting with guests and dealing with guest complaints.? Ability to monitor and anticipate guests' needs and respond accordingly in an effort to maintain a positive and enjoyable dining experience.? Outgoing personality and friendly disposition highly desirable.
Communication:? Must possess excellent verbal and nonverbal communication skills.? Must be able to communicate and understand guests' and colleagues' instructions, read and understand written directives, and be able to clearly communicate if s/he requires further direction.? Must be able to interpret nonverbal cues in an effort to identify and correct potential problems. Must be able to effectively communicate in English.
Interpersonal Relationships: Ability to adapt and interact with a diverse group of people.? Ability to maintain a professional and courteous demeanor during stressful and/or busy times.? Must be able to work as part of a team and recognize the importance of each team member's role in the guest dining experience.?
Physical Demands: Must be able to work in a standing position for prolonged periods of time.? Must be able to work under stress, have excellent organizational skills and multi-task throughout shift.? Must have a clean, professional appearance with excellent grooming habits. Be able to safely lift, carry and easily maneuver trays of food frequently weighing up to 25 pounds.
Food Knowledge, Preparation, Production and Safety: Must be able to learn and describe menu items to guests when requested.? Must have basic knowledge of food preparation.
Problem Solving and Conflict Management: Must exercise sound judgment and possess good problem solving skills.? Must have the ability to recognize and resolve problems in an appropriate manner. Must have basic math skills.
Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends.? Must be able to work overtime as required.