Desktop Support Technician (Newark)

Employment Type

: Full-Time


: Customer Service/Call Center

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This role will be to provide overall hardware/software support to employees and incoming new hires. The position
will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through
professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in
a highly dynamic environment. The job will require travel between offices (up to 150 miles) hence selected
candidate must have a car in good condition. Candidate should be able to use the ladder for troubleshooting the
access points or cable tracing type of tasks . To support our customer requirements including regular business and
projects support flexible to work in different shifts or late hours is expected.

Image and install software on Windows, and Apple laptops/desktops including IMAC(installations,
moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management - Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and
completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies

Minimum Associates Degree in related field
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of
Knowledge of imaging windows 10 OS.
Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
knowledge of printer queue creation, server maint, etc.
Familiar with using PC-based word processing, presentation, and e-mail software
Familiar with using PC-based spreadsheet software sufficient to develop formulas, complete
calculations across multiple worksheets
Ability and willingness to work extended hours or a modified schedule to support planned activities or
emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP and or A+ Certifications preferred
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 lbs, sometime physical efforts involved to complete the task.
Own car for transportation (mileage will be reimbursed by policy)
Valid driver's license


Experience: 0-1 yr - provided by Dice
Associated topics: client, deskside, desktop, front desk, information technology, information technology support, service, support specialist, technical, technical support specialist

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