• HCL Technologies Limited
  • Jersey City , NJ
  • Miscellaneous
  • Full-Time
  • 10 Bayside Terrace


Loading some great jobs for you...








Job Description (Posting).

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience

2.5-5 Years

Qualification

B Tech

No. of Positions

1

Skill (Primary)

BPS-Onsite Support Services-Desk Side Services


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Launch your career - Upload your resume now!

Upload your resume

Loading some great jobs for you...