Dealer Business Development Manager (Conroe)

Compensation

: $153,680.00 - $153,680.00 /year *

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Summary:

Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you:

We're looking for team members who are excited by our mantra - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality.

We need customer-focused, can-do, team-oriented folks who are ok with having fun.

The Dealer Business Development Manager manages and assists our Dealer Channel with all things Heartland POS & Synergy revenue related. This position's importance lies in being the Dealer's advocate and ambassador for all matters related to reselling Heartland POS and associated products as well as driving revenue through referral of card and payroll. The person is responsible for Dealer contracts, quotas, territories and recruitment / terminations.

This position must learn, teach and facilitate all policies, procedures, and product advantages to facilitate the growth of revenue of the Dealers in the divisions assigned to them. Additionally, this position is the face in their respective divisions for the Dealer Program and all thing Heartland POS related. This position requires extreme attention to detail to make sure that every Dealer and Dealer prospect is efficiently and professionally communicated with and mentored.

This position is responsible for having a mastery of all product specific Dealer-facing documentation, the Dealer Manual, Dealer processes, price list, authorized Dealer list, and training materials. The DBDM must be able to assist Dealers with growing their leads, answering to RFP / RFIs, selling & closing POS business and relationship management with local Heartland card and payroll community. The DBDM is the primary contact for ant Dealer related escalations. This position requires travel all over the US and could be on the road more than 24 weeks a year. This position is a full time, work from home opportunity, and can work from any major city!

The Heartland POS Dealer Business Development Manager role is critical in keeping the Dealer Channel running smoothly and plays an integral part in the individual Dealers' successful growth and development of revenue. This role will develop relationships with many diverse resellers, merchants and colleagues. This position serves as an evangelist for the HPOS Dealer Program including recruitment, large end-user opportunities, trade shows, training and new product launches, etc.

Job Details:

What will you be doing?

This team's mission is to drive installed margin through the Dealer Channel within the core Heartland POS product line as well as from card / payroll referral.

Dealer Development

  • Recruit New Dealers to cover all products in all major markets of divisions covered.

  • DBDM is responsible to make sure their Dealers fully understand Dealer Manual and Contract, as well as Heartland Economics Election.

  • DBDM is responsible to know Dealer manual for each product inside and out, and make known to their Dealers when changes occur.

  • Foster positive and respectful relationships with all existing Dealers in their division.

  • DBDM needs to touch base with every Dealer in their divisions 1-2 times a month

  • DBDM should strategically coordinate visits timed with events where their Dealers will be present.

  • DBDM is responsible for creating community and harmony between individual Dealers and other divisions, such as card and payroll.

  • DBDM is responsible for encouraging respectful behavior and enforcing rules when Dealers violate engagement rules.

Dealer Revenue

  • DBDM is responsible to increase and maximize total Dealer revenue in each division across all products

  • DBDM is responsible to monitor and influence revenue increases opportunities within their divisions. This includes helping Dealer close large opportunities and creating new local leads as well as monitoring Dealer pipelines.

  • DBDM is responsible for Dealer's minimum and targeted quotas. Must influence and communicate progress so that the Dealer is aware of status changes and or progress.

  • DBDM is responsible to expose, train and assist in launches of new sellable products to all Dealers in their division.

Dealer Communication

  • DBDM is responsible to notify relevant managers about Dealer boarding, termination, remediation, legal escalation whenever a Dealer has a change of status or issue.

  • DBDM is responsible to share the following content in their periodic communication with the Dealers in their divisions:

  • Go over all leads received since the last time you talk to Dealer. And update notes

  • in SF.com

  • Go through revenue increase and decrease as well as funnel and discus recent past

  • performance as well as immediate future performance.

  • Operation issues - check on general state of support, product quality, documentation. Additionally, make sure they are aware of any news releases on product or any new products that might help their Dealer.

  • Revenue DBDM is responsible to know if any campaigns have been run by the Dealer and speak to them about results of campaign run and help them run new campaigns more effectively. Initially DBDM is responsible for boarding and training Dealers on the Revenue marketing cube tool.

  • Upcoming events- DBDM is responsible to make sure Dealers are aware of training classes, trade shows, Dealer events, industry events.

  • Contest and ranking- DBDM is responsible to inform Dealers of any contests in their product and their status and ranking if Diamond. DBDM should keep Dealer informed throughout the entirety of the contest.

  • News DBDM is responsible for communicating to their Dealers all general industry trends, Dealer & Heartland POS success stories and content of any communication bulletins that have come out since the last they spoke.

Marketing

  • DBDM is responsible to know all marketing collateral available and make sure Dealers know where to find it, how to use it and what is available.

  • DBDM is responsible to look for and communicate opportunities for success stories, marketing opportunities. Re-amplification of quality marketing work that Dealers have created. And be a liaison for marketing work in their division.

  • DBDM needs to be active in the suggestions, creation and production in any marketing materials that they see would benefit the team at large

  • DBDM needs to be active in the suggestions, creation and production in any marketing materials that they see would benefit the Dealers

Trade Shows

  • DBDM is responsible to work and oftentimes setup and teardown trade shows in their divisions and work all national trade shows called on to work.

  • DBDM is responsible to insure Dealer participation in all tradeshows and events that require Dealers

  • DBDM is responsible to coordinate communication between all Card and Payroll colleagues local to the event in advance to show as to set expectations and foster collaboration.

  • DBDM is ultimately responsible to make sure Dealers have made all plans necessary for getting to the event and assist when necessary.

  • DBDM is responsible to suggest and request any additional events that would help Dealer revenue in their divisions.

  • DBDM will be occasionally required to help plan events for Heartland Commerce.

Documentation & Tools

  • SF.com DBDM is responsible to enter, maintain and keep historical notes as well as status changes on all Dealer and Dealer prospects in their division. Additional DBDM is responsible to learn and fully understand how a Dealer needs to use SF.com Portal as well as train and monitor Dealer usage.

  • DBDM is responsible to learn and fully understand how a Dealer needs to use Knowledge Portal as well as train and monitor Dealer usage.

  • DBDM is responsible to learn and fully understand how a Dealer needs to use Dealer Exchange as well as train and monitor Dealer progress.

  • DBDM is responsible to learn and fully understand how to use Google drive and know where to access all documents and their content.

Education

  • DBDM is responsible to make sure Dealers are aware of training class schedule and that Dealers signup as well as understand travel logistics.

  • DBDM is responsible for making sure Dealers in their divisions know where to find all training resources and help them with any training needs.

  • DBDM is responsible to make sure all Dealers know how to order product.

  • DBDM should know and understand all Dealer Manuals and Contracts.

  • DBDM is responsible for driving attendance to product panels along with the broader team.

Other Tasks

  • DBDM will be assigned various projects to help facilitate the Heartland Dealer Channel and are expected to complete these projects in a timely manner.

  • Professional Communication DBDM is responsible to respond professionally, courteously and ethically to any and all communication they receive within 24 hours

  • If the DBDM is out of office, it is their responsibility to request and find a team member who can handle their communication while they are out.

  • DBDM will respond to communication in the same manner in which the communication came in. IE phone return by phone

  • DBDM will cc executives on communications as necessary

  • DBDM will always copy and get back to all people on the thread. So that no one is left without a response to an email they were originally copied on.


Vacation, Travel and Expenses

  • DBDM is responsible to make their own arrangements for Travel via company provided systems.

  • DBDM will arrive no less than 12 hours before the start of their responsibility or appointments when traveling that involves taking a flight to the appointment / event.

  • DBDM is responsible to submit travel for approval that is not requested of them before booking.

  • DBDM will not accrue expenses over $250 per event without SVP approval. (Dinner, Room Service, etc.)

  • DBDM is responsible to make manager aware and follow company procedures to take PTO.

What are the requirements?

  • 2-5 years in POS Dealer management or channel management experience

  • 4-year college degree or equivalent experience

  • Enjoy problem solving and channel management

  • Have experience with contracts and negotiations

  • Extremely organized with professional follow-up habits

  • Experience with MS Office, Salesforce.com, LinkedIn, Google Suite and social media

  • Hospitality and food service and / or retail experience is helpful

  • Ability to travel as needed

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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