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At HELP USA, we work to ensure that everyone has a place to call home. Were one of the nations largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Summary

HELP USA is seeking an Assistant Safety Monitor Supervisor to oversee Safety Monitors on a shift at their assigned facility. A member of the Safety Monitor team is usually the first contact with our residents when they enter one of our facilities. In addition to ensuring residents' safety, our Safety Monitors help our residents feel welcome and set the tone for their stay. It is critical that our Safety Monitors are alert, vigilant, and courteous to our residents. Responsibilities include patrolling facility grounds, ensuring residents and guests are properly signed in, escorting visitors to proper destinations, conducting unit inspections, maintaining accurate documentation and preparing incident reports when necessary.

Supervisory responsibilities will include:

Supervising Safety Monitors on duty to ensure adherence to policies and procedures.

Assisting in development of training sessions for Safety Monitor Staff

Ensuring minimum daily staff coverage.

Documenting individual staff problem as necessary.

Preparing and submitting on time all necessary administrative reports including Incident Reports, Electronic Patrol Reports, etc.


New York State Security Guard License required.

FDNY F-02 required.

Must be able to acquire FDNY F-80 - Fire Coordinator/ Fire Guard certification. This certification must be obtained prior to the expiration of the 6-month probationary period.

High School Diploma or GED preferred, not required.

Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations.

Strong interpersonal skills.

Computer literacy with Microsoft applications required.

Prior supervisory experience preferred.

Good writing skills preferred.

EOE. A Drug Free Workplace.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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