This position assists with the development, facilitation and evaluation of the Entertainment Complex Food & Beverage training programs for part-time and seasonal employees, and supplemental staffing (volunteers/temporary employees). Training focuses include, but are not limited to: onboarding new employee orientation; hands on in-stand training; guest service/hospitality training; food safety and sanitation; alcohol service and compliance; child labor law compliance; cash handling and variance procedures and employee feedback. This position must be highly energetic, passionate about food safety and guest experience as well as engaging to a primarily Millennial & Gen Z workforce.
Please note: Housing is not being offered for this position.
Facilitating assigned developmental training sessions throughout Entertainment Complex is the primary job duty of this position.
Assist with the assessment and development of materials and resources for orientation and training programs in the F&B department.
Track employee feedback to provide regular updates to orientation and other training programs to meet the needs of the department and employees.
Audit employees and supervisors during operational hours to ensure proper procedures including, but not limited to; food safety and sanitization, hospitality and guest interactions, child labor law compliance and alcohol service procedures, and make recommendations to Manager of Training and Quality Assurance for continuous training opportunities.
Coordinate the tracking process of required training certifications for the department.
18 years of age or older on the date of applying.
Must be a currently enrolled student in an accredited college or university.
Please note: Seniors graduating in Spring 2019 will not be considered for this internship
Minimum of 2 years related Industry Experience (Food & Beverage, Hospitality Management, Travel/Tourism), preferred
Currently majoring in Hospitality Management, Culinary Arts, Food & Beverage, Dietetics/Nutrition, Human Resources, Education or related, preferred
Must have a strong working knowledge of Windows based computer programs including Microsoft Office Suite programs (Word, Excel, PowerPoint and Publisher)
Experience with using electronic tablets
Video, Photography and Editing experience a plus
Experience with development of training & onboarding programs for employee populations, preferred
Effective at empowering and encouraging others through teaching, modeling and mentoring
Effective and creative problem-solving, decision-making and conflict resolution skills
Effective organizational skills to keep track of multiple tasks, situations and people
Must be able to meet deadlines and handle multiple priorities and tasks
Ability to work well within a self-directed atmosphere yet work effectively with team members as needed to achieve desired outcomes/goals
Ability to organize and manage multiple tasks, set priorities, meet deadlines and follow up on assignments with minimal direction and supervision
Must be high energy and passionate about food safety, service excellence, stellar guest experiences and training!
Must be able to speak, clearly communicate, read and write in English
Must display a positive attitude, eagerness to learn and professional image in compliance with Hershey Entertainment & Resorts guidelines
Must be certified or be able to pass an alcohol service class (RAMPs Training will be provided) and Food Safety training ( ServSafe certifications will be provided)
Must embody Hershey Entertainment & Resorts Core Values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)
*Physical Demands & Working Condition *
Must be able to work a flexible schedule that includes days, evenings, weekends and holidays
Must be able to work a minimum of five (5) days and at least 20-40 hours per week based on operational needs during May, June, July and August
Continuous employment from September through April is appreciated and shoulder season availability will be considered by management when considering applicants for promotion
The position is subject to inside and outside environmental conditions (weather including hot, cold, rain, snow and other inclement conditions)
Physical requirements include standing for up to 8 hours at a time and walking in excess of 1 mile per day (including up and down stairs) and ability to lift up to 50 pounds.
Employee must provide proper footwear (black non-slip shoes)
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Hourly Wage: $11.00
Associated topics: backend, conference, day shift manager, director food and beverage, management, manager, night manager, night shift manager, restaurant operations, supervisor
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.