• Hershey
  • Hershey , PA
  • Information Technology
  • Full-Time
  • 500 Homestead Ln

Summary: The ServiceNow/Solution Manager Release and Change coordinator will work within a cross-functional team with the Release/Change Manager to manage day to day coordination of dual maintenance in release and change processes, including support, administration and maintenance between SAP ChaRM and ServiceNow systems. Major Duties/Responsibilities: Work closely with the Release/Change Manager to manage day to day coordination of dual maintenance in release and change processes, including support, administration and maintenance between Solman ChaRM and ServiceNow Collaborate and educate end users and project teams to to ensure ITSM policies and procedures are understood and followed. Developer and monitor KPI's to identify issues and trends for user education opportunities or policy adjustments. Work closely with Release/Change Manager and ServiceNow administrators to develop reporting, solutions, general updates and configuration changes/requests Perform testing of Solution Manager and ServiceNow upgrades and release changes in a timely manner to prevent disruption to IT operations Minimum Education and Experience Requirements: Education: BS and 3-5 yrs related experience ITIL Foundation certification preferred ServiceNow System Administrator Certification preferred, additional ServiceNow certifications a plus Experience: Minimum 1-2 years experience SAP Solution Manager version 7.2 ChaRM and Process Documentation Management Preferred 2 years experience ServiceNow with focus specifically on the ITSM modules. Basic knowledge of SAP development, tools and technology, specifically Basis and Transport Management Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, creating SLAsSalary Range: NAMinimum QualificationLess than 5 years
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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