Directly responsible for the promotion of selling vacation packages to eligible on-site guests, which will produce revenue. This person responds to guest requests in a timely manner and represents HGVC in a professional manner.
Native Americans receive preference in accordance with Tribal law.
* Pro-actively trains all new hires on site to assist department. * Provides bi-weekly email communication back to Area Manager to communicate feedback to the business partner. * Tracks and provides feedback on all new Hhonors Members and/or Players Club sign ups at location. * Tracks all Trip Advisor comments to provide feedback. * Acts as a liaison directly with Foxwoods Resort and HGV. * Ensures monthly location targets are met and/or exceeded. * Assists in helping close a package transaction for a team member. * Provides information and incentives for guests in resort according to local policies * Pro-actively pursues all eligible guests on-site to preview HGVC through direct purchase of mini-vacation packages. * Ensures guests meet minimum eligibility for package offers by specific location. * Completes required paperwork accurately and completely for each package sale. * Meets every guest with a smile. Concludes conversation with a very sincere smile and thanks guest(s) for their time. * Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific resort information. * Distributes only HGVC authorized information, collateral and materials. Maintains location-operating standards. * Notifies manager of any shortages in collateral in a timely manner. * Reviews production reports and notifies manager of any challenges. * Assists management with training of new hires on location. * Arrives and leaves location at scheduled times. * Contacts Manager upon arrival to shift. * Contacts management with any guest issues. * Gives only one welcome gift per family. * Exceptional verbal communication skills * Commitment to provide world class customer service. * Confident in building value and setting/achieving sales goals. * Strong problem solving and organizational skills. * Ability to work flexible schedule that includes evenings, weekend, and holidays. * Basic computer and tablet knowledge (Word, Outlook, Internet Explorer etc.) * Complies with all reasonable requests put forth by management
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
* Ability to work a flexible schedule including nights, weekends, and holidays. * At least one year hospitality and/or customer service experience * At least one year retail or direct selling experience * Must be proficient in MicroSoft Office. * High School/GED
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* 1 year In-House Marketing experience in Vacation Ownership Industry
* BA/BS/Bachelor's Degree
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.