• Hilton Hotels
  • $197,780.00 -197,780.00/year*
  • New York, NY
  • Sales
  • Full-Time
  • 21 Warren St

Job Description

What will I be doing?

As a Director of Sales Action Line you are responsible for developing, directing, controlling and leading the site strategic initiatives and sales teams to achieve the target sales volume, while maintaining inventory balance and achieving the per tour cost efficiency balance. Responsible for growing the business, providing support mechanisms to build strong teams and attract and retain talent, as well as directing the leadership necessary to achieve the site short term and long term objectives. Focus on brilliant execution of the sales and marketing plan, embrace company culture and values while producing market-leading returns. Maximize innovation and best practices within the site and drive the five strategic priorities in order to grow the business beyond a 10-year plan.

Shapes Strategy:

Leads the development and execution of an annual site strategy to grow sales volume and maximize cost in line with present company objectives.

Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; anticipates risks and devises plans to manage them; adjust quickly to the changing market.

Challenges the way things have always been done; looks at problems, processes and solutions in new ways; and identifies novel solutions to old problems trying new methods and technologies. This includes enhancing business results, the customer experience, improving efficiencies, increased cash down payment at the point of sale, etc.

Creates competitive, breakthrough strategies and plans

Tracks and trend performance and is able to predict short-term performance and adjust plans as conditions change to achieve results.

Drives Execution:

Rides with sales team, and sales managers, to ensure required results are met while the approved sales process is being followed.

Ensures that guest issues occurring in the Sales Gallery, as well as issues that are after the guest has gone, are resolved.

Manages overage as it occurs.

Manages monthly spiffs in partnership with Business Management.

Assists in developing special contests and other programs that help to balance the inventory mix of the project as required.

Closes sales in an exemplary fashion.

Builds and maintains relationships with all HGVC department heads as needed for business needs, ie Marketing, Business Operations.

Develops and executes effective anti-rescission programs and initiatives. Coordinating with Contracts & QAM to convert penders to solid

Builds and Leads Talent:

Motivates and leads the team with the organization's vision, mission and values at the forefront of decision making.

Ensures the entire sales and sales management team implements a philosophy of tour efficiency and is profit driven.

Prospects externally and internally to develop talent for future HGV positions

Finds and selects the right talent for the organization

Coaches, develops, empowers measures, monitors and mentors direct reports for current business needs and future leadership positions to support success planning

Ensures performance management is consistently executed and driven throughout the site

Ensures talent management philosophies/programs are driven and executed throughout the site

Ensures the top performance of Timeshare intervals through the hiring of best in class talent and ongoing performance management.

Leads performance and talent initiatives, including but not limited to the following areas: Point of Sales leads, Advance Training, Rotation, Pender Business, Front to Back Program, Guest Complaints, spiffs& contests, Half-Time meetings

Drive Results:

Ensures the profitability of the site project/s by exceeding sales and marketing targets at or below cost of expense budget.

Generates maximum performance in the sales force by utilizing predefined metrics.

Ensures that all new contracts are completed properly and processed according to current policy.

Ensures the correct number of qualified Team Members are hired according to HGVC standards, are scheduled according to business needs, and that they all attend sales meetings and trainings as required.

Manage floor activities to ensure proper TO/management coverage.

Conducts motivational, meaningful morning sales meetings.


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

* Minimum 5 years experience as a Sales Manager in Vacation Ownership industry

* Proven ability to exceed performance targets, while maintaining costs.
* High School/GED
* 5-7 years related experience
* 4+ years Management Experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

* BA/BS/Bachelor's Degree
* 7+ year's related experience
* 6+ year's Management experience

Associated topics: branch manager, director of sales, leader, manager, principal, regional sales manager, sales director, shift lead, team lead, team leader

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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