Location: Scottsdale, AZ
Duration: 6 months
Responsibilities within Desktop Support are for the development and implementation of strategies and common solutions, as well as the support and maintenance of client technologies on workstations, servers and peripherals, with the goal of improving their customers' ability to leverage technology to support the business. Desktop Support serves as the first point of contact for individuals requiring technical support on hardware and software utilized by the organization. It is necessary for individuals in this department to have an excellent customer service focus. They provide basic to complex support, depending on the nature of the IT problem, and take responsibility for tracking and coordinating problems and solutions, as well as for collecting and analyzing customer satisfaction data. A major portion of one's time is utilized in responding to work requests surrounding the installation, configuration, or maintenance of client software, the deployment of new technology releases, performing new PC installations, troubleshooting, and software repair. Individuals in this department also perform system integration testing of software upgrades, new software, hardware, or new technologies.
Documenting solutions to problems, writing installation guidelines and service pack instructions, educating the client; Research, evaluate, and recommend personal computer software based on application needs and anticipated growth, and write proposals for purchasing new or upgraded software and hardware. Individuals act as project team members or leaders, depending on the scope of their projects. They demonstrate high level of knowledge of various types of hardware and software (custom or packaged), and have superior troubleshooting capabilities.