EUC Support/Desktop Support/Field Support (Perry)

idc technologies in Perry, IA

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled

EUC Support/Desktop Support/Field Support

Waterloo, IA and Rock Valley IA (Multiple openings)


Job Description


Project Technicians (also known as Deployment Technicians) are entry level technicians who provide very basic support for the desktop environment. Included in the support is responsibility for deployment of Desktop/Laptop and associated peripherals, updating of standard ticketing systems ad asset management system updates. Certifications are not required for this entry level position.


Provide basic deployment activities for laptops, desktops, engineering workstations, scanners and printers.

Posesses a basis knowledge of PC computing environment including Windows XP, Windows 7 and Windows 10

Possess basic knowledge of interconnectivity with network, server resources and file systems.

Able to follow a checklist for executing project activity

Good customer service and interpersonal communication skills required.

Able to adapt to a rapidly changing environment

Associated topics: assistance, front desk, help desk, service, systems administrator, technical support, technical support specialist, technician i, technician iii, technician iv

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