Technical Onboarding Specialist

Infinity Consulting Solutions in Houston, MO

  • Type: Full Time
position filled
Job Description - Technical Onboarding Specialist We are looking for a full-time technical onboarding specialist. This person will train new customers on how to use the automation platform. To be successful in this role, you should be passionate about helping others and eager to learn the software. Having some technical experience in IT or managed services is ideal. You'll be teaching our users how to roll-out our software platform on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today. Responsibilities and Duties Guide customers through the onboarding process (training will be provided) Provide technical support for users as they set up the platform's integrations, inspectors and agents Teach customers how to integrate the software into their existing toolset Help customers in need with troubleshooting and finding solutions to unforeseen issues Communicate with co-workers through e-mail, Slack and/or verbally Ensure customers are successful with their use of the software Adapt to change productively and handle other essential tasks as assigned Qualifications and Skills A Bachelor's Degree is preferred At least 2 years of experience in IT or managed services is preferred Any Managed Service Provider experience and or MSP channel products is a big plus Exceptional customer service skills Excellent troubleshooting skills Excellent phone, verbal and written communication skills Experience with general IT Infrastructure Experience with AWS infrastructure Must be authorized to work in the United States Must be local to Houston - provided by Dice

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