Order Management Representative

Ingersoll-Rand in Minneapolis, MN

  • Type: Full Time
position filled

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including , , , , and - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities, individuals with disabilities, and United States qualified protected veterans. 

Job Summary:

Responsible for interacting with customers, being the face of the company to the customer and providing a world class customer experience. Provide accurate information in response to inquiries about products and services, and handle and resolve complaints promptly, professionally and with a high degree of accountability.

Responsibilities
  • Strategically solve various customer issues in a timely and efficiently manner. Constant follow up with customers, respond to inquiries with full details and support. Collaborate with other departments to ensure customers are fully supported and are kept aware of progress until problem is fully resolved. Identify and implement process improvements.
  • Primary focus will be to manage and troubleshoot aftermarket inquiries for Truck, APU, Trailer and Bus product lines. Secondary function will be to learn products and support direct account customers. Third, create and maintain Standard Work.
  • Respond promptly and courteously to all inquiries and answer basic and complex questions regarding billing, parts and substitutes, ordering processes and policies. Coordinate with Production Plants and Logistics Team for shipment delivery dates.
  • Communicate frequently with customers, dealers, and field reps on a broad array of policy and technical questions. Build relationships with key Customers, Dealers and Field Personnel. Communicate effectively in a cross functional team environment, ability to influence and collaborate with departments outside of the Customer Service Team.
  • A motivated self-starter, with the ability to recognize potential issues and own the solution. Ensure tasks are completed within department expectations. (I.e. Credits, Ext warranty orders, stock unit credit requests, re-acknowledgements, manage order movements etc.)
  • Be able to answer technical product questions using company resources such as Electronics Parts Catalog, Windchill, our Technical Service and Engineering Teams.
  • Qualifications
  • 3 to 5 years customer service related experience required. A Bachelor’s Degree is preferred.
  • Skills and Competencies: Excellent verbal and written communication skills, attention to detail, creative thinker, proven problem solving skills and approach, able to multi-task and prioritize, collaborate and influence effectively within and between departments and have a record for process improvement.
  • Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook, Oracle, or data entry software. Ability to type 45+ wpm is important.
  • We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations. 

    If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.


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