Assoc Client Service Director, Pharmaceutical Data Governance

IQVIA in Plymouth Meeting, PA

  • Type: Full Time
position filled
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Associate Client Information Director

Overview

IQVIA™ (www.IQVIA™.com) is the world’s leading company providing information, technology, and services for virtually every type of stakeholder in healthcare. Every day, IQVIA™ innovates on a large scale. We have been the big data company in healthcare before the “Big Data” term was defined. Since 1954 we have been helping healthcare organizations harness commercial and scientific insights and execute on their most strategic initiatives. We develop and operate systems and applications using big data technologies on our private-public hybrid cloud. IQVIA™ stores and computes more than 20 petabytes of complex healthcare data on diseases, treatments, costs and outcomes to enable our clients to run their operations more efficiently. Our big data infrastructure is processing over 50 billion healthcare transactions annually. IQVIA™ employs over 50,000 professionals in over 100 countries to drive results for over 5,000 healthcare clients globally. IQVIA™ is a publicly listed company (NYSE – Q) with estimated revenue close to $7B and a market cap of over $18B.

Principle Accountabilities:
Drives data governance around IQVIA™ subnational/national Information assets (i.e. Xponent, Xponent Plantrak, DDD, DDD MD, NPA, NSP, SMART) and syndicated patient services (NPA MD, Xponent PD, LAAD), by following an account operational plan and coordinating activities across the client and IQVIA™ client service, consulting (incentive compensation, reporting, analytics, patient etc.) and sales teams to ensure client Information needs are met to achieve budget and client satisfaction targets.

Client Service
Represents IQVIA™ to a complex large client and the client to IQVIA™ in all Information services related activities
Develops a tactical and strategic understanding of the client’s Information strategy, deliverables and data business applications (how the client may use and consume data for field force incentive compensation, reporting, analytics, forecasting etc.) and develops compelling solutions using appropriate IQVIA™ products and services (acts as primary Information advisor to the client)
Partners with the client and IQVIA™ cross functional teams to drive data governance best practices – and in particular - coordinates and communicates the impact assessment and recommendations for handling data events and product enhancements for all client data business applications
Builds relationships across the IQVIA™ and client organization (at various levels), including commercial operations, data governance, sales operations, market research and forecasting
Coordinate the implementation of new Information services/deliverables, major changes to contracted subnational & national deliverables, and ad-hoc data requests (subnational, national) including accurate report specification requirements
Resolves 1st line service issues with the IQVIA™ service and cross functional teams, and drives escalation as needed within the IQVIA™ organization
Ensures through Quarterly Service Reviews and performance metrics analyses that service level agreements, contract specifications, and product deliverables meet clients’ specifications, including timeliness and quality
Participates in Information proposal, business development and contract renewals, working closely with the Account and Program Management teams

Minimum Education, Experience, & Specialized Knowledge Required:
Bachelor’s degree or equivalent and five (5) to eight (8) years relevant account management experience and/or delivery management experience (preferred)
Knowledge of IQVIA™ Information offerings (Xponent, Xponent Plantrak, DDD, DDD MD, NPA, NSP, SMART, NPA MD, Xponent PD, LAAD)
Familiarity with how IQVIA™ Information offerings are used to enable data applications such as field force incentive compensation and demand modeling in the pharmaceutical environment
Experience with client account management (vendor) and/or internal stakeholder management (pharmaceutical company) 

Additional Requirements:
Account Management / Servicing Skills, Ownership skills, Communication Skills, Collaboration/Matrix Management Skills, Problem Solving skills, Analytical Skills
Position is based out of Parsippany NJ or Plymouth Meeting PA office, with a minimum of 2-3 day onsite visits to the client in the South East every quarter.

#LI-RG1

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at [Click Here to Email Your Resumé] to arrange for such an accommodation.

Job ID: R1099332

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