The Server is responsible for offering guests an enjoyable, expertly served meal reflecting the high customer service standards of the hotel/resort. They must anticipate guests needs and provide service before being asked and monitoring the table during their meal. A Server must maintain a professional appearance, provide friendly, personalized service to guests, and maintain good working relationships with staff and management. Job Duties:
Work as a team player with all restaurant staff.Take food and drink orders accurately and notify kitchen of order following department procedures.Be prepared to explain menu items, including food content and preparation style.Be familiar with daily specials and present to guest.Ensure consistency in preparation and presentation of food and drink items before serving to guest.Follow all standard food handling, sanitation and health department guidelines.Understand and use the proper procedure for guest walk-outs.Present guest check and process utilizing proper policies and procedures for cash, room charge or credit card.Remain up-to-date on events within hotel/resort.Know all dining room floor plans and understand the seat number system.Strictly adhere to the rules and regulations established in the employee handbook and the hotels policies.Follow proper payroll, uniform, and grooming policies and procedures.Attend and contribute to all staff meetings, pre-shift meetings, other departmental and hotel meetings and/or training as scheduled.Maintain open communication with the Culinary staff as well as the FOH Management Respond properly in any hotel emergency or safety situation and is well versed in all procedures Utilizing the10-5-3 rule in all interactionsRecognize and address any problems resulting from guest complaints, intoxication or disruptive behavior.Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.Follow all procedures when responding to any hotel emergency or safety situation.Perform other duties as assigned or requested.Minimum Qualifications / Other Expectations:
High School Diploma or equivalentMinimum one (1) year experience working as a Server, preferably in an upscale dining environment.Strong attention to detail and the ability to handle multiple tasks.Ability to work with management staff and other employees in a professional manner.Must be 21 years of age or over.Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day of employment.Ability to work a variety of schedules including days, nights, weekends and holidays.About Us:Fashion Island Hotel (a part of Irvine Companys Coastal Collection) is located in the heart of Newport Beach and is an oasis of premium coastal luxury - with a pulse.With stunning city and harbor views, impeccably designed guest rooms and suites, more than 23,000 feet of event space including the largest ballroom in Newport Beach and much more - Fashion Island Hotel is in the center of it all.Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after theyve left. Its an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Associated topics: anfitrión, camarera, camarero, dining room attendant, dining room captain, hostess, mesero, restaurant server, server, server camarero