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In alignment with partners globally, contribute/manage Roadmap, End to End Governance, Tracking and Reporting
Review and contribute to user stories and prototype and wireframe designs providing input from a client lens at all times and with an aim to avoid manual operational support
Acting as a user and from a client perspective, review system changes in Production environments and provide feedback for improvement
Organise and participate in calls, meetings and cross-partner workshops; provide agenda/minutes where required
Commercialisation e.g.: marketing and training material review and feedback and Operational readiness tasks
Develop and maintain full scale project plans with defined project tasks and resource requirements
Provide clear and concise project status reports (including scope, budget, risks and issues, and timelines) and updates to project stakeholders and seniors on a regular basis
Build and maintain in depth knowledge of client self-service tools and functionality
Analyse inquiry metrics to determine opportunity for reduction and track impact of project
Liaise with various different functional teams for initiating activities, providing updates, receiving updates re-sign-offs etc.
Identify, monitor, and resolve project and cross-partner issues from client and user perspective
In alignment with our partners, envision an enhanced future state and motivate/inspire others to create it, promote a culture of collaboration and teamwork across organizational boundaries with an energetic, charismatic and approachable style, willing to break down functional silos to optimize performance and manage business change.
Produce Top Quality Project Management, Requirements, Commercialization & Readiness Artefacts in alignment with best practice Methodologies
Gather and submit recommendations based on feedbacks/reviews from stakeholders such as incoming client responses and embed in solution roadmaps as appropriate
Effectively manage, communicate and track issues, risks, watch items & ensure strength via independent views.
Anticipate next steps and identify critical upstream and downstream dependencies that will impact them and vice-versa
Proactively identify and drive to completion action items without the need for multiple follow-ups with management
Build and manage strong relationships with key senior stakeholders.
Ideally - Experience and knowledge of TTS products, TTS Client Operations products and platforms, especially those associated within the Self Services arena.
Excellent communication skills- both oral and written. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
First-rate execution skills and prompt turnaround
Excellent organization- managing demands from several sources and working to deadlines.
Process, Requirements & Project Management skills coupled with strong analytic and operational capabilities
Proven abilities in taking responsibility for issuing to stakeholders high quality deliverables according to strict timetables and tracking to completion.
Unrelenting Customer Focus with a strong track record of achievement in applying a customer mind-set to shape solutions and approaches coupled with an ability to work and lead in a matrix, cross functional environment
5-7 years experience in relevant field (business process management, change management, requirements gathering, process automation, readiness and commercialization)
Team player- broad, critical thinker with the ability to effectively leverage the capabilities of the organization to meet business priorities
Effective negotiation skills, a proactive and no surprises approach in communicating issues
Develop and manage successful and influencing relationships with partners
PMP or equivalent is desirable
Resourcefulness- ability to conduct research
Decision making- ability to use independent judgment and strength in sustaining independent views. to make decisions where no clear precedent exists
Self-motivated- willing to take ownership and responsibility
High Competency with MS Office tools such as Word, Excel, Power-point
Experience with working in Agile methodology is desirable; Knowledge of testing practises and methods
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