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Overall responsibility for the successful initiation, planning, design, execution, monitoring and closure of technical integration solutions.
Provide subject matter expertise in a consultative role with clients for TTS file channel product offerings to ensure clients cash management automation needs are met.
Build work orders, create datasets, and initiate any related system set-ups with TTS channel services, for test and production, to install the client integration solution. Design and execute comprehensive end-to-end testing plans with client technology teams and internal partners to the satisfaction of all parties.
Support the development of Business Requirements Documents (BRD), Statements of Work, and other project documentation.
Provide technical expertise to the sales process by supporting request for proposal response preparation; attend client solutioning calls and present at pre-win sales events.
Partner with Sales and Product to identify and address global capability development.
Coordinate with Citis Technology group and vendors to install, program, test, and set up changes to TTS file service platforms.
Educate and train clients on operational and service procedures as well as product capabilities and data translation. Share and interpret file specifications including Payment and Country Rules with client technical resource team for all payment types and payment products.
Proactively enroll in development training to hone skills and enable lateral/ promotional movement.
Consistently meet scorecard objectives and maintain top scores on Voice of the Client surveys.
Adhere to all compliance procedures.
Development Value: Technical Integration Managers have the opportunity to work with some of the largest institutional Citi clients on complex global projects involving multiple products and geographies. This role provides the opportunity to learn about the Treasury Services business as well as a view into emerging industry trends. Also, Technical Integration Managers gain valuable leadership, interpersonal and negotiation skills. Senior Integration Managers have the opportunity to grow into managerial positions within the Implementation organization as well as to be considered as strong potential candidates for senior Sales and Product Management roles.
Education and Experience:
BA/ BS with 2 years of relevant experience or 3+ years of relevant experience
Certification is a plus. Accredited ACH Professional (AAP), Project Management Institute, Certified Treasury Professional (CTP), Certified Cash Manager (CCM)
Industry Knowledge: Strong technology and cash management knowledge.
5+ years of project management experience required
File conversion, connectivity and integration experience
Experience with treasury/ Accounts Payables modules of ERP and treasury systems (SAP, Oracle, Sungard, etc.) used by large corporations and prior experience in treasury integration in ISOXML environment.
Exposure to Corporate Treasury and/ or Accounts Payable working in a Payment Factory, in-house Bank or Shared Service Center
Payments connectivity using API (Application Programming Interface) based integration protocols
Skills and Competencies:
Strong technical skills and background preferred
Project Management and organizational skills
Strong influential skills to manage virtual teams
Excellent verbal, written and interpersonal communication skills
Ability to translate client deliverables into detailed plans
Heavy focus on client experience: client service oriented with excellent risk management skills
MS Office/ MS Project Skills
Technical Communications - Verbal, Written and Presentation
Strong analytical, problem solving, ideation and time management skills
Flexibility to handle multiple concurrent complex projects involving a number of channel services and products globally
Ability to thrive in a fast paced, dynamic environment
Organizational conflict management skills
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