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Job Description

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IT Business Analyst

The IT Business Analyst will be working directly with customers, vendors as well as interfacing with and providing support to sales, buying, business operations, and supply chain teams. Time will be split between supporting existing production systems and designing/deploying new functionality within these systems. Support tasks will include working with business users on questions and requests around how to best utilize current functionalities as well as helping troubleshoot system issues and problems. Project tasks include working with business partners on future system needs, documenting requirements and helping design related processes. Vendor relationships will be a critical key to success as they'll play a role in both support and new system deployments.

Duties & Responsibilities

  • Will participate in design, assembly, and documentation walkthroughs
  • Effectively communicate status, changes, and issues to the relevant parties and stakeholders
  • Quickly address and /or escalate project issues and support their resolution
  • Serve as a liaison between the business and the development team
  • Assist in the creation and execution of test plans and test cases
  • Assist in management of issue and change management process
  • Responsible for all activities related to supporting and enhancing our corporate systems
  • Act as an authority and subject matter expert corporate systems - understand the business user's function and help them develop more efficient process/procedure
  • Anticipate and identify issues that may negatively impact business and develop/implement technology based solutions
  • Support all aspects of IT projects including analysis, design, development, installation and implementation
  • Work with IT vendors and other outside contacts on development and service relationships
  • Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items
  • Providing suggestions to the development team during the development stage of product to meet the client's business needs
  • Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
  • Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client
  • Designing and executing the test scripts and test scenarios
  • Coordinating with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software
  • Managing any change requests related to the working project plans daily to meet the agreed deadlines

Knowledge, Skills, and Abilities

  • Excellent leadership, communication, analytic and problem-solving skills required
  • Must be a self-motivated, result oriented individual with main focus on our customers needs
  • Must be a team player with a positive attitude that can work independently
  • Analytical aptitude and effective project management skills
  • Must be detail oriented, organized, and able to manage time efficiently
  • Must have the ability to implement controls around an often-changing production environment
  • Ability to analyze and document complex business processes
  • Ability to make effective independent decisions under pressure
  • Ability to think analytically and be a problem solver
  • Ability to gather and interpret relevant data and information
  • Ability to collaborate within a team across all business units while supporting the overall organization s needs (Merchandising, Operations, Finance, Human Resources, and Distribution)
  • Ability to apply expertise to everyday business/process issues with minimal direction while prioritizing effectively
  • Ability to perform a wide variety of tasks to break down complex processes into simpler parts for analysis and improvement
  • Ability to develop and run queries in an Enterprise Database environment
  • Effective communication skills and excellent follow through to ensure the achievement of personal and company objectives

Experience and Credentials

  • Minimum of 3 years relevant IT Business Analyst experience required
  • MUST HAVE 5+ years of experience in retail
  • Experience on Enterprise level Systems:
  • ERP
  • Merchandising
  • Warehouse Management
  • Financials
  • Mobile / Web
  • Basic understanding of EDI and EDI processing
  • Knowledge of computer applications is required with the ability to use a wide variety of databases, analytics, and project management applications

Full-Time/Part-Time: Full-Time

Exempt/Non-Exempt: Exempt

About the Organization

With the industry's largest database of retail intelligence, the deepest inventory of impulse products, and the most experienced team, we're the premier strategic merchandising partner to North America's retailers.

Jacent sources, warehouses, ships, and stocks over 3,500 impulse items to 14,000 retail stores across the US, Canada, and Puerto Rico. We create a strategic merchandising plan for each store-then place the ideal impulse items in the ideal locations, with follow-up re-ordering and re-stocking. In addition to our impulse business, Jacent offers retail insights and services, such as audits and shelf stocking, to help stores run at peak efficiency.

The result of our work is two-fold: By connecting consumers with the right items-even ones they didn't know they were looking for-we inspire shopping experiences. And in the process, we're helping our retail customers generate incremental sales. It's a win-win.

EOE Statement

The Company will make all employment decisions regarding employees and applicants for employment without discrimination or harassment based on race, color, religion, gender, national origin, sexual orientation, age, disability, pregnancy, marital status, veteran status, alienage or citizenship status, creed, genetic predisposition or carrier status, status as a victim of domestic violence, or any other category protected by federal, state, or local law.

Location Information:

Jacent Strategic Merchandising Corporate Office

860 Welsh Rd

Huntingdon Valley, PA 19006


Associated topics: business, business advisory, business analyst, business intelligence, business systems, client, consultant, marketing, sales, senior consultant

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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