Product Manager IT Digital & Cust Prod

  • JetBlue Airways
  • $192,290.00 - 192,290.00 / Year *
  • 21 Warren St, New York, NY 10007
  • Full-Time

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Position Title: Product Manager IT Digital & Customer Products (Self-Service Products)

Position Summary

The Product Manager, Self-Service Products reports to the IT Manager Self-Service Products and will be responsible for helping to define JetBlue's overall Self-Service strategy and building and growing JetBlue's check-in and day of travel products. He/she will serve as an internal expert on Self-Service technology and ensure that the Company effectively and continuously expands its value-added services. He/she will define product feature sets, road maps, will manage UX and design with internal, external development and designer resources, and collaborate with internal and external partners.

The Product Manager, Self-Service Products is a key member of the IT Digital Experience team and will be interacting with people at different levels within and outside of the organization. The Product Manager, Self-Service Products should be passionate about delivering Self-Service features that optimize and enhance the end-to-end JetBlue travel experience. The Product Manager, Self-Service Products is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail-oriented projects, can manage changing priorities, perform well under stress and time constraints, and whose personal values match JetBlue's values of Safety, Caring, Integrity, Fun, and Passion.

Essential Responsibilities

* Serve as a liaison between the Self-Service Products team and internal and external partners to determine prioritization of items, lead business requirements development, review current/approaching releases, and ensure compliance with DOT government rules
* Specify business and functional requirements for Self-Service product enhancements and modifications
* Work and collaborate closely with our developers, designers, matrix partners and QA teams to efficiently launch innovative Self-Service features and products on-time and within budget
* Oversee the day to day development of JetBlue's Self-Service functionality
* Advise on design and usability issues and opportunities across the JetBlue Self-Service ecosystem
* Research, prototype and recommend emerging technologies and trends into JetBlue's Self-Service Products
* Work with various matrix partners to understand their business needs and deliver appropriate solutions
* Coordinate end-to-end release process for Self-Service products
* Other duties as assigned

Minimum Experience and Qualifications

* Bachelor's Degree in Computer Science/IT OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of combined education and relevant experience
* Four (4) years of product management experience
* Knowledge of industry standards in project management and development methodologies
* Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, PowerPoint, SharePoint, Word and Visio
* Knowledge of IT disciplines and interdependencies
* Knowledge of budget processes and the ability to manage and track large project budgets
* Knowledge & experience of project cost tracking
* Ability to rapidly resolve issues and recognize when escalation is necessary
* Strong business partner management, negotiation and resolution skills
* Excellent problem solving and structured thinking skills
* Flexibility, agility and change management skills
* Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
* Available for occasional overnight travel (5-10%)
* Able to work flexible hours and be available for emergency response on short notice
* Pass a ten (10) year background check and pre-employment drug test
* Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

* Two (2) years of experience in the airline industry
* Self-Service, product development, and industry experience
* Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners
* Work with cross-digital platforms
* Basic understanding of e-commerce, CRM and social media & marketing

Crewmember Expectations:

* Regular attendance and punctuality
* Potential need to work flexible hours and be available to respond on short-notice
* Well-groomed and able to maintain a professional appearance
* When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
* Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
* Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
* Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


* Computer and other office equipment

Work Environment:

* Normal office environment

Physical Effort:

* Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.