• JFC Staffing Companies
  • $50,990.00 -76,540.00/year*
  • Hershey , PA
  • Information Technology
  • Full-Time
  • 500 Homestead Ln

JFC Staffing companies is proud to partner with an ever-growing healthcare system in the Hershey area who is looking to pilot their brand new Telehealth Program! This partnership focuses on each patient s physical and emotional well-being. An employee will provide virtual support to patients to encourage collaboration with a team of dedicated individuals. Utilizing innovative technology, employees will immerse themselves in the grassroots of this pilot program to influence clinical and care practices within the healthcare system.

These Telehealth Program Assistants will provide the medical facility evidence that this pilot program can succeed independent of outside assistance and that the efficacy of this pilot program will be a determining factor in launching more programs within their medical facility, as well as at their other locations.

As Telehealth Program Assistants will focus on areas such as patient safety, rules, regulations, guidelines and procedures, evidence will be provided that the internally operated Telehealth program aids in:

  • Improving patient outcomes and convenience through increased communication and supervision
  • Increasing patient engagement and satisfaction
  • Improving leverage of limited physician resources by providing remote patients with access to care
  • Reducing hospital readmissions
  • Providing 24/7 access to specialists
  • The responsibilities for the Telehealth Program Assistants include, but are not limited to:

  • Providing patient education, patient support, and patient care via telehealth platform as an extension of the physician practice
  • Virtual observation of patients assigned to them on the acute care floor
  • Notifying and collaborating with medical staff to identify and resolve any problems or disruptions that may occur while monitoring each patient
  • Perceive the patients needs and actively assist/converse with the patient through a headset from a remote location
  • Properly documenting any and all updates during and after their scheduled on time in their software system
  • Coordinate workflow by communicating to appropriate personnel in a timely manner
  • Demonstrate flexibility regarding workload assignments and changes, while ensuring routine tasks are completed on assigned patients
  • Utilize fax machine, copier, computer, printer, telephone, camera, and interfaces upon identification. If unable to troubleshoot, notify the appropriate person immediately and continues to escalate until issue is resolved
  • Adhere to all company and departmental policies and procedures
  • Make judgement-based decisions, notifying staff and following escalation protocol to ensure procedures are followed when needed
  • Assisting the floor secretary by handling phone calls, ordering supplies, as well as any other administrative tasks that may be assigned
  • Perform other duties as assigned and required based on business needs
  • When not actively monitoring/observing patients, assisting those who are actively monitoring with paperwork, and notifying the medical team when assistance is needed
  • Complete training and education programs to learn about the software system
  • Provide feedback to supervisors on areas you think can use improvement to ensure this pilot program is successful
  • Follow HIPAA guidelines and maintain high level of confidentiality at all times when dealing with patient information
  • The Qualifications for the Telehealth Program Assistant are as follows:

  • High School diploma or GED required
  • A willingness to learn medical terminology
  • Friendly demeanor with strong communication skills
  • Customer Service experience preferred
  • Child Abuse Clearance and FBI Fingerprint results required by State Law
  • Flexibility regarding shifts and hours
  • Exceptional attendance is imperative to the success of this program
  • We are looking for multiple candidates to fill a wide range of shifts both full time and part time!

    If you believe this will be a good fit for you, please hit 'Apply Now' or contact Dani at 717-###-#### to learn more!

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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