Cust Svc Agent Asst

  • Johnson Controls
  • $40,500.00 - 64,540.00 / Year *
  • 21 Warren St, New York, NY 10007
  • Full-Time



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What you will do

Under general supervision from the Branch Operations Manager and / or Service Manager, provide invoice on time with explanation of work performed, parts obtained and other expenses as appropriate.

Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day-to-day support in the service operational areas.

Ensure invoicing is completed timely and accurately

Review comments for quality

Review costs for accuracy and for additional margin opportunity

How you will do it

Partners effectively with Service Managers and Customer Service Representative to support a successful service business.

YOU OWN THE WIP and the DAYS TO INVOICE

You start with what you know:

Quoted Work

Labor & Material

PCAT's

Warranty

Material Only

Field incoming customer inquiries and provide customer service and support on a continual basis

Improve Days to Invoice.

Reduce credit to invoice ratio.

Reduce percentage of Labor and Material charge adjustments:

Increase use of pricing rules available in NxGen.

Margin

Clear ownership of the invoicing process.

Streamline communication between Local Branch and Central Team.

What we look for

Associate's degree preferred, high school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals.

What else you'll get

Supportive team environment, flexible schedule, mobile device, laptop, company vehicle. Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.


Associated topics: call center representative, client, client service, coordinator, customer care representative, customer service specialist, representante de servicio al cliente, representative, service specialist, support


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.