Service Desk Analyst

Compensation

: $60,940.00 - $104,500.00 /year *

Employment Type

: Full-Time

Industry

: Administrative/Clerical



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RESPONSIBILITIES: Kforce has a client in search of Service Desk Analyst in Ewing, New Jersey (NJ).

Essential Functions:
Taking phone calls received at the IT Service Desk
Recording the customer's Request in ticketing system
Assignment of 2nd level Work Order when warranted
Creation of Incident ticket when warranted
Documenting all corresponding information relative to the Request or Incident
Complete and comprehensive documentation
Providing status to customer
Strict adherence to organizational policies and procedures


Schedule:
Monday - Friday (8:00 AM - 4:30 PM)

REQUIREMENTS: Have at least 3+ continuous years of experience answering calls
General understanding of IT concepts, practices, and principles highly preferred
Experience with managing of customer requests
Working knowledge of MS Office products
Pleasant phone manners
Be versed in Windows 7 and above Operating System
Microsoft Office 2010
Remote desktop experience
Assisting remote users with VPN and CITRIX issues
Active Directory knowledge
Working knowledge of ticketing software
Strict attention to detail
Effective verbal, written and interpersonal communication skills
Grow general knowledge of current corporate specific products, increasing ability to resolve requests on first contact


Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

PandoLogic. Category: Technology, Keywords: Help Desk Analyst * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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