NCG - Customer Technical Support - 1859

Employment Type

: Full-Time


: Miscellaneous

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Why is KAI a great place to be?OK here is what we do!

  • A world leader in innovative memory solutions
  • Amazing products which support some to the best Global Companies
  • We have some of the strongest enterprise products in the world
  • We are offering a great opportunity to design your career path with support from our total organization. You will be able to work on meaningful and impactful projects that will made a difference. Working in a high performing team you will be learning from others-- who are always open to new ideas. In addition, you will be supported to succeed in a highly-collaborative environment. The future of KAI and memory technology has never looked brighter, come join the team and be Part of Future of Memory.

    What will make you successful?

  • Highly ambitious-self starter
  • Adaptable
  • Attention to detail
  • Articulate
  • How we'll help You Grow and Develop?

  • Give you the foundational tools to set-up early-career professionals for success,
  • Provide you with ongoing coaching, feedback, and mentorship from a diverse and supportive network of talent
  • A network to engage with, learn from, and build lasting relationships with
  • Job Description:

    KIOXIA America Inc., formerly Toshiba Memory America Inc., is looking for a Customer Technical Supportin the Customer Technical Support department.

    This role reports to the Sr. Manager of Customer Technical Support


  • Work alongside lead qualification engineer to help assist in qualification of KIOXIA SSD SAS/SATA/NVMe products.
  • Maintain and manage test setups and execute test plans for our Tier 1 customer servers and storage platforms.
  • Perform first-level failure analysis on SSD drives which fail during qualification and drives returned for urgent field issues.
  • Work with and track status on drives sent to Engineering for further failure analysis. Generate reports and provide timely updates to both our customer and internal support teams.
  • Drive implementation of corrective action with engineering and close issues with the customer.
  • Perform other duties related to the support of our products and customers in this region
  • Engage with the customer and engineering teams to develop qualification test plans, determine equipment and drive quantities required, work with internal resources to meet these requirements and develop schedules that meet the customer's needs
  • Preferred Experience:

  • Familiarity with NVMe interface as well as a working knowledge of SAS/SATA interface, storage architectures, operating systems, and RAID file systems
  • Knowledge of storage architectures, operating systems and file systems
  • Excellent verbal and written communication and customer engagement skills
  • Self-directed and motivated to consistently deliver high-quality work product
  • Exceptional organizational skills.
  • Must be able to effectively prioritize and complete simultaneous issues and tasks in a dynamic environment
  • Experience with SAS/SATA/NVMe protocol analyzers would be a plus.
  • Education:

  • B.S. or M.S. in Engineering (Mechanical, Production, Electrical, Electronics or Computer Science)
  • Req# 1859;#LI-JV1

    We are an Equal Opportunity Employer including: Minorities/Women/Individuals with Disabilities/Protected

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