Student Hourly IT Support Technician

Employment Type

: Full-Time


: Miscellaneous

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Job Description

  • Provide basic technical support via phone, email, chat, or in person.
  • Troubleshoot hardware and software issues.
  • Maintain accurate hardware inventory.
  • Create and update support tickets in ticket management system.
  • Install, upgrade, image, and configure computer hardware and software.
  • Provide support to campus support staff when requested.
  • Perform special projects and other duties as assigned.
  • Required Qualifications

  • Able to work a minimum of 12 hours per week.
  • Experience using or managing Windows, Mac and/or Linux operating systems.
  • Experience troubleshooting computer hardware and software issues.
  • Experience working in a customer service centric environment.
  • Good oral and written communication skills as evidenced by application materials and possible interview.
  • Valid U.S. driver’s license.
  • Were enrolled in at least 6 credit hours for Spring OR pre-enrolled in 6 credit hours Fall OR enrolled in at least 1 credit hour Summer.
  • Preferred Qualifications

  • Previous professional experience supporting/troubleshooting computer hardware and software.
  • Experience using or managing Dell computer hardware.
  • Experience using or managing multi-function devices (print/fax/scan devices.)
  • Experience using a ticketing system (ServiceNow, Remedy, etc.)
  • Experience using a configuration management solution (Microsoft System Center Configuration Manager.)
  • Knowledge of LAN / WAN principles and protocols.
  • Experience creating technical documentation.
  • Able to work over academic, holiday, and summer breaks.
  • Eligible for Federal Work Study.
  • Ability to lift 50 pounds.

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