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Ocean Import LCL Supervisor | Jersey City, NJ | req49222
Client contact, ensure quality service is provided to customer
Ensures prompt and accurate, booking, documentation and invoicing;
Problem identification/ resolution, immediate reporting to manager, divisional manager or branch
Maintain lines of communication with clients, vendors and international operations contacts,
Work in accordance with QSHE working instructions and procedures
Additional responsibilities may be given in accordance with supporting a specific department/division and/or employee may be tasked with specific, individualized assignments.
Support the business implementation on operational level to meet customer expectations
Assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions
Manage the movement of customer cargo out of the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes
Evaluate existing process, procedures and working environments to improve and advance the service level to the customer, profitability of the corporation, and well-being of fellow staff members
Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on Sea Freight Forwarding concerns
Evaluate staff performance on a regular basis and annually through the Performance Review process
Hold regular (at least once per month) meetings with the department staff which should be documented (minutes of meeting)
Monitor workload and adjust, if necessary
Monitor timely responses to external/internal customers and other K+N offices
Through spot check insure files have accurate documentation (Customs, compliance, operation, and accounting)
Assure complete billing of files in accordance with corporate KPI
Review accuracy of Customer Profiles and rate structure
Visit customers whenever required to improve communication and service
Monitor vendors compliance with service standards and requirements as per contract terms
Maintain a continuous improvement process to increase efficiencies and improve performance to customers: Ensure personnel are trained, technically competent and well informed of changes in customer service requirements and regulatory matters; Increase competency level of all ocean freight personnel to ensure quality, compliance and outstanding service
Provide training and education to team members and collaborate with other supervisors/managers of the department staff by initiating cross-training
Responsible for FSL transactions including correct GP reporting and decision taking on closing, accrual and defer status
Any other task, as required
YOUR SKILLS AND EXPERIENCES
Minimum of 5 years industry experience
Thorough knowledge and understanding of sea freight product / environment
Decision making capabilities
Ability to work in a diverse environment and culture
Network and relationship building both with external and internal customers
Good communication and interpersonal skills
Good Analytical skills
Self-starter, disciplined with leadership and motivational abilities
Proficient in MS Office products/ fully computer literate
GOOD REASON TO JOIN
ABOUT KUEHNE + NAGEL
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world s leading logistics companies.
Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.
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