Employment Type

: Full-Time


: Non-Executive Management

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The Residence Manager is responsible for the supervision of individuals? supports, maintenance of assigned programs, and implementation of individual service plans. The manager supports and assists individuals in attaining their needs, desires, and dreams through a person-centered planning focus. The manager assures quality services by providing an environment that is conducive to their welfare of the individuals and in accordance with federal, state, local, and organization regulations and policies.


  • Ensures that the program is adequately and appropriately staffed and monitored
  • Ensures the appropriate training of staff who are assigned to the Residence
  • Provides weekly supervision meeting for residential staff
  • Observes, monitors, and regularly provides feedback to staff regarding the implementation of the individuals? plans through the use of meal observations, community meetings, and daily performance of goals.
  • Demonstrates and models effective methods to teach existing positive and replacement behaviors to individuals.
  • Supports staff in developing their technical skills through electronic documentation and communications


  • Ensures that the program meets the guidelines and regulations which govern residential operations
  • Tracks program and individual progress to ensure further program development.
  • Works closely with families and individuals to ensure the program meets their needs and expectations

Medical Care Oversight

  • Maintain and update medication records of individuals residing in the IRA
  • Monitor to ensure all medical appointments and follow up visits are done as needed
  • Work closely with Nurse/Medical Director on all medical care for residents
  • Work closely with Psychologist on all behavioral plans and data for residents
  • Establish professional relationships with local pharmacies, urgent care centers, etc.
  • Ensure that all reports of injuries and accidents are reported as required by agency policy and OPWDD regulations
  • Review Medical Administration Records a minimum of three times per week.?

Reporting / Documentation

  • Monitors staff?s required charting and documentation records and completes reports on person supported progress towards meeting goals and outcome as needed.
  • Responds to all correspondence promptly and professionally, meeting required timeframes.
  • Conducts one unannounced visit per month to DD IRAs or Day Programs; completing the unannounced visit checklist during each visit and reporting results to Director DD and Director QI within one week of visit; and following up on action items at next unannounced visit.
  • Ensures the proper documentation and reporting of all incidents and events to all of the proper Agency and Monitoring authorities
  • Ensures the review of all incidents and events on a monthly and quarterly basis
  • Compiles other reports and data for management review
  • Ensures that all reports of injuries and untoward incidents for staff and individuals are reported appropriately
  • Ensures that appropriate training and documentation of training for individuals and staff is up to date and meets standard for reimbursement as well as program guidelines.
  • Ensures that all billing information for program is completed and submitted to accounting in a timely manner
  • View Foothold records on a daily basis to ensure that individuals? goals are recorded


  • Communicates effectively with individuals, using their primary method of communication (gestures, verbal, sign-language, communication board)
  • Establish positive relations with parents, guardians, and advocates of the individuals in the residence
  • Assists staff and individuals in developing daily activities which are of interest to the person.
  • Provides counseling and support to staff when conflicts arise; facilitates team work and positive interactions.
  • Gathers staff opinions and input regarding work issues and empowers staff to make decisions through monthly mission effectiveness meetings.
  • Provides ongoing feedback for director and other executive staff.


  • On call for emergencies and reports as indicated by program guidelines.
  • Provides safe work environment for staff and individuals.
  • Other related duties as assigned by supervisor
  • Attends in-service trainings and participates in continuing education to develop management skills; implements and demonstrates skills learned to build staff skillsets.

Education and/or Experience

  1. B.A. Degree in Human Services or related field
  2. 2+ years? experience working in a similar environment, with 1 year in a supervisory role
  3. Knowledge of Developmental Disabilities?

Language Skills

  1. Exceptional observatory and analytical skills to assist in future development of the program
  2. Excellent written and verbal communication skills
  3. Bi-lingual a plus
  4. Ability to learn basic sign language a must

Computer Skills

  1. Skilled with Microsoft Office Suite, especially MS Word and MS Outlook

Certificates, Licenses & Registrations

  1. AMAP and First Aid/CPR/AED certification a plus
  2. Must have a clean NYS Driver?s License

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