Desktop Support Technician - Melville, NY

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Job Description

Description:

Responsibilities
' Address user tickets regarding hardware, software and networking
' Walk customers through installing applications and computer peripherals
' Ask targeted questions to diagnose problems
' Guide and educate users with simple, step-by-step instructions
' Conduct remote troubleshooting
' Customize desktop applications to meet user needs
' Record technical issues and solutions in logs
' Direct unresolved issues to the next level of support personnel
' Follow up with clients to ensure their systems are functional
' Report customer feedback and potential product requests
' Help create technical documentation and manuals
' Support user awareness and Behavior Change programs
Qualifications
' Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
' 7-12 years of Experience
' Hands-on experience with Windows/Mac OS environments
' Working knowledge of office automation products and computer peripherals, like printers and scanners
' Knowledge of network security practices and anti-virus programs
' Ability to perform remote troubleshooting and provide clear instructions
' Excellent problem-solving and multitasking skills
' Customer-oriented attitude



Associated topics: assistance, front desk, information technology support, network, patient, support, technical support, technical support specialist, technician, technician iv

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