Review Solutions Technician

  • Lighthouse
  • 21 Warren St, New York, NY 10007
  • Full-Time
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Work location can be either in London (day shift) or remote in the U.S. covering the 3rd shift (10PM - 7AM PST)

Purpose

The Review Solutions Technician joins a Relativity support team that performs search term formatting and search execution, executes queued requests, and provides basic technical support and troubleshooting.

What You'll Do:

* Execute project-specific tasks in Relativity, Equivio, and Lighthouse proprietary tools at direction of senior team members
* Analyze, format and optimize search terms and search requests
* Perform quality control processes
* Assist in developing and documenting workflows
* Perform tasks as client deadlines and business needs dictate
* Perform administrative Relativity functions (e.g., user creation, database setup, and importing/exporting
* Supports internal process improvement initiatives
* Accurately scope incoming work and estimate timelines
* Resolve basic client-facing technical support and troubleshooting

What You'll Need:

* Must be able to work either in the London office (day shift) or remote in the U.S. covering the 3rd shift (10PM - 7AM PST)
* Either a bachelor's degree or demonstrated facility in ediscovery and related tools
* Background in logic, mathematics, or linguistics a strong plus
* Understanding of search syntax and techniques
* Experience in ediscovery with proficiency in document review hosting platforms such as Relativity a strong plus
* Relativity Certified Administrator or SQL experience a plus
* Strong analytical skills, problem solving skills, and resourcefulness
* Exceptional attention to detail and strong organizational skills
* Expert level PC user
* Strong initiative to provide support across the company to complete common goals
* Drive and passion to see jobs executed efficiently and without error
* Ability to balance many priorities and to remain calm under pressure
* Ability to be a team player and to collaborate with the various teams across the company
* Willingness to adapt to a rapidly changing environment and requirements
* Ability to work in a fast-paced environment and manage competing priorities
* Adherence to processes and procedures while remaining results-oriented
* Willing to work off schedule as business demands



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.