Operations Associate III

M&T Bank in Amherst, NY

  • Type: Full Time
position filled


Perform skilled clerical, data entry, and processing duties for Mortgage Operations requiring moderate to complex analysis and use of judgment. Must adhere to the compliance regulations and to the requirements of federal registration under the SAFE Act.

Primary Responsibilities:

Monitor daily Mortgage Operations workflow.

Process pricing changes associated with mortgage applications in process on the same day requested.

Complete all Change of Circumstances associated with mortgage loan applications within (3) three business days of change notification.

Interact with business partners to resolve any issues.

Limit RESPA fee losses to mortgage operations and the Bank.

Follow problem resolution process and own all customer issues until completion.

Responsible for mortgage loan data changes and ensuring accuracy.

Interact with internal partners and management for procedural issues.

Work closely with the Buffalo/Albany Mortgage Loan Processing offices and Sales to ensure Change of Circumstances are communicated clearly and mitigate any loss/risk to the Bank.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Scope of Responsibilities:

The incumbent works under low to moderate supervision and exercises judgment in performing duties. Works with internal customers such as co-workers within the Loan Production Office.

Trains peers on new policies and procedures and presents ideas to improve processes and workflow.

Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Supervisory/ Managerial Responsibilities:


Education and Experience Required:

Minimum two years relevant work experience.

High School Diploma or GED required. 

Good PC skills with knowledge of MS Office products and departmental software.

Complex problem solving skills.

Decisiveness and strong organization skills.

Strong interpersonal skills.

Supports cross-training activities and sets examples for others.

Demonstrated oral and written skills.

Familiar with business and mortgage terms.

Excellent customer service skills.

Ability to work in a team environment.

Strong work ethic.

Highly flexible and reliable.

Education and Experience Preferred:

Minimum of three years office experience.

Associate’s Degree or in lieu of a degree minimum of five years office experience. 

Physical Requirements:

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