Job Overview:
The At Your ServiceCenterAssociateis responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.
Macys uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macys may offer additional shifts to our associates, which they maypick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Essential Functions:
Proactive in assisting customers who are using devices to shop and compare, whether Macys devices or their own
Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Provide an exceptional customer experience by ensuring the customer is always the # 1 priority
Acknowledge Customers in a friendly and helpful manner upon Customers entry into the area
Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macys tablet app
Proactive in assisting customers who are using devices to shop and compare, whether Macys devices or their own
Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free
Handle all returns professionally, with sincerity and enthusiasm
Demonstrate knowledge of store products and services to drive sales and minimize returns
Sell gift cards and work to resolve customers Macys card issues, as needed
Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location
Follow stores audit policies and procedures
Adhere to Asset Protection and inventory control and compliance procedures
Follows shortage programs and procedures
Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality
Perform other duties as necessary

Qualifications:
Education/Experience:
High School degree or equivalent. At least one year of customer service experience.
Communication Skills:
Excellent written and verbal communication skills.
Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Mathematical Skills:
Basic math functions such asaddition, subtraction, multiplication, and division.
Ableto use a calculator.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.
Physical Demands:
This position involves constant moving and standing.
Involves standing for at least two consecutive hours.
Involves lifting at least 30 lbs.
May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
May involve reaching above eye level.
Involves close vision, color vision, depth perception, and focus adjustment.
Other Skills:
Strong organizational skills.
Must be able to multitask in a fast-paced environment.
Must be able to collaborate and function as a member of a team.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.
This job description is not all inclusive. Macys Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Associated topics: clientele, customer service, retail management, sales associate, sales leader, sales professional, sales representative, sell, solitation, store associate

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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