Founded in 1986, Mattress Firm, Inc.? has grown to become?one of the largest and fastest growing specialty bedding companies in the world. We currently operate over 2,600 stores nationwide? and we?re growing! With a strategic growth plan in place, we will secure our place as the nation?s #1 choice for better sleep? border to border and coast to coast.
We are pleased to offer continued growth and advancement as we currently have an opening for a Dispatcher position with our Operations team!
?The individual in this position routes all deliveries. This position is also responsible for answering incoming calls to support
internal and external customers.
Duties include, but aren't limited to:
Works varying hours to support the needs of the business
Answer incoming calls promptly and accurately
Maintains accuracy of ticket management system
Coordinate work volume with the shipping team
Schedules deliveries in the most efficient and cost effective manner
Plan daily, weekly and monthly delivery capacity
Schedule deliveries within the guidelines of the 3PL agreement.
Notes driver and/or helper for each delivery on manifest
Reschedules customers that did not receive product
Records missed and/or re-delivery problems
Submits completed delivery manifests and stop records by deadline for payroll purposes
Ensure that all trucks are within hours of service regulations
Maintain KPI performance for delivery business
Provide feedback and solutions on KPI performance
Completes other projects and special assignments as requested by manager and/or Senior Management
Dispatch Track knowledge or familiar with other routing programs
Basic knowledge of city and outlying areas
Acts with Honesty and Integrity
Strong fit with organizational culture
Strong Communication Skills
This is a full-time position. Full-time employees with Mattress Firm are eligible for the following benefits:
Full medical, dental, vision and life insurance
Flexible Spending Account
Short-term & Long-term Disability
Paid vacation and personal time off
Paid community service time
Employee purchase incentives (We want you to sleep happy!)
Pre-employment drug screen and background check are required.
Mattress Firm is dedicated to making our company a great place for great people to work!
Our application process encourages completion of a HireVue video interview, allowing you to bring your experience to life by telling your story versus leaving it to a resume. After completing the online application:
You will receive an email from HireVue with instructions to complete the HireVue video interview (make sure to check your Junk/Spam folder).
Should your background and experience align with the qualifications for the position, you may be contacted by a Mattress Firm team member via phone or email.
Associated topics: call, call center, command center, communication, communication specialist, dispatcher, fire, hospital, phone, telecommunicator
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.