The Medical Assistant is responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office and clinical staff.
MedExpress Core Responsibilities:
Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring and Friendly.
Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
Utilizes genuine and positive communication to make each customer feel informed, understood, and special.
An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.
Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
Pursue activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Adherence to standards of business conduct and compliance.
Principal Duties and Responsibilities:
Patient Care (75%):
Complete provider orders per clinical functions by position. (State applicable)
Triage patients to include taking and recording vital signs and patient history.
Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
Complete occupational health testing including such services as urine drug screens, breath alcohol testing, hair testing and physicals.
Apply the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
Ensure the well-being of patients and for providing a positive, supportive environment for patients and other staff.
Complete patient referrals daily.
Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider.
Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures.
Comply with and follow policies and procedures as outlined by MedExpress.
Maintains HIPAA at all times.
Other duties as assigned such as new models of care and new types of procedures, etc.
Learning and Ongoing Education (15%):
Obtain and maintain certification to perform DOT UDS, BAT, hair testing, and other occupational health servies as assigned.
Maintain clinical skills and competency for all procedures, following policy and procedure guidelines.
Maintain technical skills and apply new knowledge to position according to MedExpress policy.
Maintain knowledge of Medical Terminology and standards of care.
Maintain knowledge of common safety hazards and precautions to establish a safe work environment.
Read and keep up-to-date on all ME Communications.
Complete all assigned training.
Center Readiness and Maintenance (10%):
Assist in maintaining all quality control, clinic inspection, and machine maintenance on a daily basis and report any and all discrepancies appropriately.
Manage inventory of supplies; restock exam/procedure rooms.
Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA and Department of Health).
Maintain and comply with all MedExpress, Optum and Urgent Care Accreditation site assessment requirements.
Maintain clinical supplies and equipment and ensure proper storage of biohazards.
Prepare patient rooms, set up instruments and equipment according to protocol.
Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
Clean according to scheduled maintenance program and keeping appropriate records.
Clinical Operations Managers and Directors.
Center Manager and center staffed based team-members including providers and non-providers.
Administrative clinical partners.
Associated topics: care, family, family medicine, family practice, family practice physician, physician, physician md, physician md do, practitioner, urgent care
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.