Full Time Sales Supervisor, Hillsdale Shopping Center - San Mateo, CA
145 Patterson St
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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!JOB PROFILE: SALES SUPERVISORREPORTS TO: Store ManagerDIVSION: RetailMAIN JOB OBJECTIVE:To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.ESSENTIAL JOB RESPONSIBILITIES:SALES GENERATION?Meet personal and store sales goals?Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximizesales?Utilize elevated levels of sales and service to maximize sales performance?Demonstrate an in-depth knowledge of the merchandise?After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customersatisfaction?Ensure all sales related policies and procedures are maintained?Maintain a keen interest in the fashion industry and market trendsCUSTOMER SERVICE?Support and encourage staff to provide the highest level of customer service?Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books?Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction?Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)OPERATIONS?Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management?Assist in the training of sales staff in all areas of appropriate register usage and maintenance?Understand and properly execute all management register functions?Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork?Participate in inventories?Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basisMERCHANDISING/VISUAL?Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times?Assist in the implementation and maintenance of all merchandising/ visual directives?Ensure deliveries are properly processed in a timely manner?Identify product concerns in a timely manner?Communicate inventory needs to support the business goalHUMAN RESOURCES?Ensure image and grooming standards are professional and reflective of the brand image, at all times?Adhere to work schedule, inclusive of time and attendance?Support and assist in follow-up for all training programs and seminarsMinimum 2 years specialty retail experience.We are an Equal Opportunity Employer M/D/F/V Associated topics: cajera, client service, courtesy, customer service associate, deliver, retail customer service, retail sales, retail sales consultant, service associate, store associate
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.