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Job Description

Concierge-Valet

Objective

The Concierge/Valet is responsible for providing efficient service by using excellent, in-depth knowledge of company procedures with primary focus on receiving and departing customers. Also requires communicating effectively with customers, pilots, and team members within the line service and customer service departments.

Responsibilities and Duties

  1. Greet incoming customers as they arrive at the FBO
  2. Assist with luggage, directions within the building, alert CSR desk of arrival
  3. Assist customers with luggage inside the FBO and load luggage into vehicle
  4. Know area restaurants, events, etc. to provide comprehensive directions to customers
  5. Park/retrieve customer vehicles and rental cars
  6. Van runs-passengers and pilots to terminal and hotels
  7. Assist in aircraft movement, placement, and storage as a wing walker when necessary
  8. Cross train as back up for CSR during busy lobby times

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

  1. Customer focus-naturally outgoing/extroverted
  2. Communicate with customers and employees in person, on phone, and through radio communications
  3. Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
  4. Strong computer skills including Microsoft office products
  5. Basic mathematical knowledge
  6. Bi-linqual preferred

Reporting Relationship

This position reports to the Customer Service Manager

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

  1. Must be able to lift 75 pounds
  2. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
  3. Outside work in all types of weather conditions
  4. Position may require bending, lifting, walking, stooping, squatting, and gripping

Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

  1. Customer service experience in the service industry preferred
  2. High School Diploma or equivalent
  3. Entry level position
  4. Ability to work evenings, weekends, and holidays
  5. Acceptable driving record
  6. Ability to pass a background check
  7. Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.


Associated topics: alley, bellstand attendant, clubhouse, desk, gallery, plaza, resort, rocklin, spencer, sunset

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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