Our client, one of the largest banks in the US with wealth management, investment banking, and international business, is seeking a Production / Technical Support. Location: Jersey City, N Position Type: Contract Job Description: -Production Services is responsible for running the day to day operations of the technology platform. -Work activities specific to the Senior Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Service Analytics and reporting, Production Governance, Triage, Associate Support, and Change/Configuration Management. -In carrying out the production duties, the person needs to follow the banks production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements. -This is a senior role that will be responsible for in depth triage and SME level application and technical knowledge. -Keep a schedule, make tight deadlines, and work timely and independently -Manage the batch issues and status, escalate when items are not addressed -Create and write timely and accurate user notifications -Assist with reporting -Prioritize and engage management in situations where prioritization is a challenge -Investigate root cause and identify corrective actions -Work closely with the development team -Manage and direct triage calls for significant issues Required Skills: -At least 5 years Hands-on experience in UNIX with knowledge on L1/L2 Support roles & responsibilities -Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed) -Strong database skills (Any RDBMS is fine - Oracle, Sybase, DB2) -Linux/Unix, any scripting language and Autosys -Working knowledge on Software Development Life Cycle using Java/J2EE or .Net/ASP technologies -Good understanding of financial/banking industry -Creative and strong problem solving skills -Excellent written and verbal communications skills -Ability to operate in high-pressure situations -Results oriented, and must be able to effectively interact with Senior Management and Business Partners Desired Skills: -B.E./B.Tech./MCA from a recognized university -Hands-on experience in Autosys, ITRS & Informatica. -Good Communication Skills -Good understanding on the Compliance Technology -Fast learner with good work ethics Associated topics: assistant, desk, edi, excel, information technology support, msword, support, system support, technical support, technical support specialist
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.