Mitsubishi UFJ Financial Group - Finance and Investment Industry
Financial Services - Banking/Investment/Finance
10 Bayside Terrace
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DescriptionDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., were 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team thats working to fulfill its vision to be the worlds most trusted financial group.Job SummaryThe Incident Manager is responsible for the restoration of normal service operation as quickly as possible to minimize the impact to business operations. Incident Manager will implement incident management processes to include incident identification, ownership, escalation, and resolution. This position will work with technical and non-technical staff managing incident resolution and utilizing standard methodologies to ensure that affected parties receive timely communication and long term solutions to the incidents. Incident Manager is responsible for establishing Standards and Procedures that maximize operations responses to encountered incidents and minimize service availability interruptions.Major Responsibilities:You will ensure incidents are called out and facilitated to enable efficient and timely service restorationsYou will communicate with all levels of management regarding Priority 1 and Priority 2 incidentsYou will support rotating on-call support for Priority 1/2 (24x7)You will perform initial Priority assessments and mediate Priority assessment disputes.Facilitates the restoration of service.Leads discussions and identify resulting action itemsEnsure the correct technical staff is working on an incidentCall out issues during the issue resolutionAssist with improvements of incident process documentation & incident reportsAssist in measuring and improving, information and experience within incident managementDevelop strong reciprocal relationships with key partners across the company and represent the function in multi-functional teamsEnsure standards, tools and standard methodologies are implementedEducate community about Incident Management servicesCompletes ad-hoc and ongoing projects on an as-needed basisQualifications5 years of experience in an IT function, of which 3 years of experience has been in a second line support role or leadership roleExperience and conversant in the use of Incident and Change Management processes according to ITIL frameworkExperience communicating with members of Senior LeadershipExperience in Technical Writing preferable for RCAValidated thought and intellectual leadership skillsStrong time management,, work organization and multi-tasking skills with a drive for efficiency, accuracy and risk management controls while maintaining 100% dedication, excellent attitude and flexibilityCertification in COBIT and ITIL a plusThe above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, its the banks policy to only inquire into a candidates criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses. Associated topics: budget, cpa, equity trading, financial controller, financial planning, fiscal, invest, investor, risk, treasure
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.