Manager, Ticketing

  • Mlb
  • 21 Warren St, New York, NY 10007
  • Full-Time



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We are seeking to immediately fill a Manager, Ticketing position. The Manager, Ticketing will be responsible for a variety of projects and initiatives, examples of these responsibilities are as follows:

Objectives/Roles

* Build and maintain long-term business relationships with revenue driving personnel at MLB clubs
* Contribute to the growth of ticketing revenue for MLB clubs with a focus on groups and single game initatives
* Support MLB partnerships in the non-baseball event space
* Assist in promotion of ticket sales on MLB club websites & MLB.com
* Coordinate and proof ticketing and commerce aspects of MLB-operated website pages and partner sites
* Assist with day-to-day management and coordination of partner relationships
* Own the creation of Ticketing data to drive website and email components
* Manage configurations crucial to the fan's digital ticketing experience through the entire lifecycle of the ticket
* Provide sound feedback and suggestions for enhancing the user experience
* Thorough and timely documentation of revenue driving initiatives
* Generate data reports on frequency and success of revenue initiatives and suggest changes based on findings
* Manage additional projects as assigned

Crucial Competencies/Previous Experience

* Bachelors Degree
* Masters Degree a plus
* 3-5 years related experience
* Firm understanding of ecommerce and ticketing, particularly the secondary market
* Familiarity with venue concessions, merchandise, and parking a plus
* Detail-oriented, organized and excellent verbal and written communication skills
* Self-motivated, strong work ethic and driven to learn
* Ability to multi-task and work under strict deadlines
* Able to manage projects from conception to implementation
* Flexible schedule: available weekends and late nights throughout the year, as needed
* Team player with the ability to develop cordial, professional relationships with all levels of MLB staff and partners as applicable
* Excellent communication and organizational skills


Associated topics: director, executive, facilities, facilities manager, facility operations, management, manager, team leader, operations management, operations manager


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.