Description: Serve as liaison and AV support analyst between the 30 Rock A/V departments, the company, and the A/V departments of other NBCU locations to ensure that support is provided to all meetings. In addition, provide other technical services for the A/V department as needed.
* Aggregate company calendars and compile data from various sources to create daily schedules of support assignments for the A/V support staff * Provide ongoing communication to support staff on updates and changes to support requests * Various administrative duties (e.g. recording minutes, notes and documents, managing calendars, managing databases, registering outside guests, creating team documents/notifications, etc. * Generate reports as driven by management * Assist with departmental projects and other areas of focus as they arise * Review and take appropriate action on conference room failure reports, and observe any possible trends * Manage the billing of clients for service jobs to refund the costs back to the department * Serve as liaison between the 30 Rock A/V department and those in NBCU's other locations (including other East Coast offices, the West Coast, and the UK) * Provide backup scheduling support to A/V departments in other NBCU locations (including other East Coast offices, the West Coast, and the UK) * Manage Telepresence calendars in all NBCU locations and transfer information to Condeco. * Manage 51st floor calendars and transfer information to Condeco. * Review event request with each client and make recommendations accordingly * Assist clients and serve as their liaison to the A/V department * Assist in setting up the technical aspects of their meeting * Knowledge of various AV products i.e. Cisco, Crestron, Avion, Clearone etc. * Knowledge of various hardware type, touch panels, codecs, DSP, control systems * Able to troubleshoot AV room issues onsite or remotely * Escalating issues to our VNOC department as needed
Able to effectively communicate technical information to technical and non-technical personnel.
Strong analytical and problem-solving skills a must
Proficiency in MS Outlook, MS Word, MS Excel, and Office 365
Strong interpersonal skills; must be able to work effectively as part of a project / program team and foster team cooperation.
Self-starter with ability to follow through without supervision
Ability to successfully manage and prioritize multiple projects while dealing with deadline pressure and busy schedules
Passionate about staying current with technology changes.
Customer-service skills are a must in this position due to exposure to senior-level executives.
Able Interact with other colleagues at all levels in the coordination of day-to-day activities.
Associated topics: administrative, administrative and operational assist, administrative and operational support, administrative support, assistant, associate, intern, operational support, shift, support
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.