The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.
Key Performance Indicators
Ability to multi-task in a detail oriented manner
Excellent customer service skills
Strong verbal and written communication skills
Non-Essential Duties and Functions
Other duties as assigned.
Environment and Cognitive/Physical Demands
Segregation of Duties
Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to, Segregation of Duties Principles, HIPAA Security and Privacy, CMS requirements, the Noridian Compliance Program, and any other applicable laws, rules and regulations.
Statement of Other Duties
This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description, and may be required to perform any task requested by the supervisor or by management.
CMS Access Compliance and Regulation Contingency Statement
Some positions require compliance with (i) federal and agency-specific regulations and related clauses included in NHS s prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.
Job Posting Policy 6.05
New employees with Noridian Healthcare Solutions will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.
Equal Employment Opportunity
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.
For questions, please email ...@noridian.com.
This job posting will be closed 1/11/2019 at 8:00AM CST. No further applications will be considered.
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