Systems engineer 1
Employment Type: Full-Time
Systems Engineer S1About OS33OS33 is an established, rapid growth SaaS company headquartered in New York City. Workplace by OS33 is the market leading platform for Independent RIAs, Broker-Dealers and Insurance Companies, who leverage independent reps. We provide flexibility and freedom for independent reps and advisors, while delivering the cybersecurity and compliance needs of the financial institutions they represent.At workplace, we believe in freedom without compromise. This applies to us as much as it does to our customers. We are ambitious, entrepreneurial, and our team is expanding as our solutions gain market adoption. If you thrive working in fun, fast paced, high-energy tech environments – please give us a ring, we’re hiring outstanding people who are driven to succeed.RoleWe are building a team that is mission-driven, customer-centric, proactive and values making a significant difference in our company direction. We want people who care and want to improve the business. We're a customer success driven, fast-moving SaaS company with ambitions to solve customer technical issues and provide spectacular proactive experiences for our customers.Supporting workplace_ and our customers are both exciting and challenging. You’ll be involved in the customer lifecycle from end to end. People will look to you to solve problems, communicate effectively, and inspire the team. You will utilize your advanced technical background to solve challenging customer problems and interact with your peers to provide technical leadership.As a Systems Engineer, you will be a critical part of our customer’s experience. You will be assisting our customers, troubleshooting issues, researching and implementing creative solutions to problems, managing customer requests through to resolution, all while providing a high level of customer service to every customer. You will often work with other technical teams across the firm and assist the Technical Lead of your PoD team in advising other Systems Engineers as well as tackling advanced technical problems.ResponsibilitiesSystems Engineers are responsible for providing advanced technical support to end users of the OS33 technology stack. In this role, you will be responsible for the timely resolution and/or escalation of client technical issues.Provide a high level of service in all customer interactions.Provide remote user support for Cloud/Citrix based issues.Evaluate and handle incoming requests via Telephone and Ticket queues.Troubleshooting, diagnosis, and resolution of various technical issues.Maintain customer life cycle documentation.Thoroughly document progress and solutions within the ticketing system.Work with other technical teams to resolve and/or escalate issues.Build rapport with customers, end users, and co-workers.Shifts covering business hours: Monday-Friday, 8:00 am 8:00 pm ESTWeekly on-call rotation.Flexible work-from-home policy post training.QualificationsOS33 Systems Engineers must be highly technical and comfortable handling various server operating systems, Citrix, Terminal Services, Exchange, Disaster Recovery, Networking, and local desktop/mobile devices. They must have prior experience working in a support or escalation role, have a thorough understanding of relevant technology concepts and be passionate about staying at the forefront of an ever-evolving technology landscape. This position is a highly sought after front-line support role. You must excel at customer service and building rapport with users.1-3 years working in a Support/Service/Systems Administrator roleDegree/certification or equivalent practical experienceWindows Server and Desktop administrationExperience in third-party application supportUnderstanding of Active Directory, Group Policy, NTFSUnderstanding of e-mail routing, filtering, archivingKnowledge of networking technologies including TCIP/IP, DHCP, DNS, VPN, NATSolid understanding and operational experience in high availability, high-performance systemsExperience in utilization of native and third-party troubleshooting toolsExperience in vendor management and interactionNecessary Soft SkillsAbility to work under pressure in a fast-paced 24/7 environmentStrong customer service, prioritization, and multitasking skillsStrong communication skills to articulate complex solutions and strategies to global customers and teams at all levelsAttention to detailSOS (See it, Own it, Solve it attitude)Plus SkillsCompTIA certifications: A+, Network+ or Security+Microsoft certifications: MCP, MCSA, MCSE or MCDBAVMWare certifications: VCP or VCAP-DCAAWS certifications: AWS Certified Cloud Practitioner or AWS Certified Solutions Architect AssociateHands-on experience with SQL Server or other database enginesHands-on experience with Exchange or other mail systemsHands-on experience with FirewallsHands-on experience with VMWare and/or AWSSome exposure to MacBenefits and compensationCompany benefits include medical, dental, vision, disability, life insurance, stock grants, 401k coverage, bonuses, paid time off (“PTO”) and flexible work-from-home policy.Submit salary requirements with resume. OS33 is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive working environment.
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