• Penn State Milton S. Hershey Medical Center
  • $210,050.00 -210,050.00/year*
  • Hershey , PA
  • Healthcare - Physician
  • Full-Time
  • 500 Homestead Ln

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Days

Hours: Days


Penn State Health Milton S. Hershey Medical Center's Heart and Vascular team is seeking a customer service focused Specialty Service Referral Assistant to help us in our mission to create a better patient experience!

The Specialty Service Referral Assistant acts as a critical support partner to physicians and clinical care team by coordinating patient care encounters and scheduling navigation. This role assists in acquisition of outside medical records and images, tracking of required updates, organizing information and

database assistance. As a valued team member, this individual will also be tasked with retrieving and recording labs, triage of patient and provider phone calls and general assistance to nurse coordinators.

The first-line resource for patients, the Specialty Service Referral Assistant will facilitate the patient through the complex medical, surgical or procedural care continuum. This individual will triage a high volume of patient and provider calls, faxes or messages and report urgent results to coordinator to ensure timely follow up.

The Specialty Service Referral Assistant will have a high level of autonomy and must be able to manage priorities effectively as he or she will be responsible for modifying patient schedules 1 - 3 days prior to date clinic to ensure maximum physician and clinical team efficiencies. As a team member integral to facilitating an organized and end-user friendly process, this individual confirms appointments/tests as needed and notifies patients to ensure that they have all the information necessary.

As a key-member of a multi-disciplinary team of professionals the Referral Assistant validates the availability of surgeons for surgery scheduling, tracks, records, and reports to nurse and surgeon lab and test findings completed as part of the preoperative or post-operative plan for patients.

Penn State Health offers exceptional benefits including a strong paid time off program to ensure that our employees enjoy a strong life/work balance! This is a great opportunity for an individual to collaborate with a team of well-respected leaders in their field.


Associate's degree OR High School Diploma with two (2) years of experience in a medical office setting required.

Knowledge of Medical terminology required.


Proficient with Electronic Medical records (EMR).

Ability to multitask and prioritize duties.

Detail oriented and self-directed to accomplish work.

Ability to communicate with

diverse populations and multidisciplinary care team members.

Proficient with Microsoft Office Products.


Experience as a Licensed Practical Nurse (LPN) or Medical Assistant (MA) preferred.

Knowledge of Cardiology or Cardiac Surgery terminology preferred.

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-###-#### between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday - Friday, email ...@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union:Non Bargained
Associated topics: general surgery, laparoscopic, robotics, surg, surgeon, surgery, surgery physician

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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