• Penske Automotive Group
  • Jersey City , NJ
  • Non-Executive Management
  • Full-Time
  • 10 Bayside Terrace


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Summary/Objective

The BDC Supervisor is responsible for supervising the work of the BDC Representatives who perform a wide range of inbound and outbound telephone and digital media activities.

Essential Functions

Directs and schedules the work of the BDC Representatives

Monitors daily productivity reports and corresponding payroll record

Coordinates with all areas of dealership to support marketing and customer service programs

Acts as a player/coach, required to perform the duties of the BDC Representatives as required to ensure departmental goals are met

Completes outbound calls based with a focus on lead generation activities for new car, used car and service drive marketing programs


Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance, state inspections

Ensures that each BDC Representative makes a minimum number of required calls per day

Provides training to BDC Representatives on varies inbound and outbound programs

Respond to inbound internet leads by phone, text message, and email

Schedules sales appointments

Confirms all sales appointments

Reschedules missed sales appointments

Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications

Assists with answering customer inquiries and problems by routing customer to the contact and or department

Conducts telephone and in-person transactions courteously and promptly

Understands the terminology of the automobile business and keep abreast of technology changes


Understands the manufactures requirements and policies for assigned brands

Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed.


Understands and follows work rules and procedures

Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates

Follows lawful directions from supervisors

Upholds the company's non-disclosure and confidentiality policies and agreements

Attends company meetings as required

Works evenings, weekends and holidays as required

Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

Other duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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