• Planet Fitness
  • $42,760.00 -63,410.00/year*
  • Dorchester, MA
  • Customer Service/Call Center
  • Full-Time
  • 4 Tilesboro St

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

* Greet members, prospective members, and guests, providing exceptional customer service.

* Handle all front desk related activities including:

* Answer phones in a friendly manner and assist callers with a variety of questions.

* Check members into the system.

* New member sign-up.

* Take prospective members on tours.

* Facilitate needed updates to member's accounts.

* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Club Cleanliness and Maintenance:

* Go above and beyond to keep the front desk area and lobby clean and orderly.

* Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

* Regular cleaning of all exercise equipment and tanning beds.

* Regular restroom and wet area cleaning and stocking.


* Required to work: Monday through Thursday 4:30 am-10:30 am.

* Customer service background preferred.

* Basic computer proficiency.

* A passion for fitness and health. Upbeat and positive attitude!

* Punctuality and reliability is a must.

* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

* Strong listener with the ability to empathize and problem solve.

* Demonstrate diplomacy in all interactions while using appropriate behavior and language.

* High School diploma/GED equivalent required.

* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.

* Continual talking in person or on the phone during shift.

* Must be able to occasionally lift up to 50 lbs.

* Will occasionally encounter toxic chemicals during shift.
Associated topics: agent, call center representative, clerk, customer care specialist, internship, phone, representative, service agent, support, tsr

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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