Job Description Looking for an individual who has experience with the production support team that supports the Debit and Credit platforms for Card Services. Core areas of responsibility include: Scale: 24/7 production support for critical commercial applications. Accountability: ownership for several core and ancillary systems, leading 100M+ daily transactions. Visibility: cross-functional collaboration with various groups throughout the division and enterprise. Change Agent: process improvement and strategic initiatives. Essential Job Responsibilities: Maintain the 24/7 health of the technology platforms including Client Nonstop, Unix/Linux, Wintel, Oracle, MS SQL, JBoss, Weblogic environments. Experience with Cloud, Hybrid cloud, PAAS, IAAS environments and technologies. Develops and implements a Technology Operations & Support Service strategy for the platforms supported that aligns with the mission and goals of IT Operations as a whole. Champion the process improvement initiatives across Enterprise Technology Operations and the business to ensure that optimum customer service is obtained. Lead application and system walk-through of technical and operational features, functions and attributes as participant/leader of project teams. Lead team of technical experts at varying levels and from multiple disciplines in the trouble-shooting, identification and correction of system and application errors. Maintain performance metrics for critical business applications. Provide leadership and team support, managing critical issues. Document standard operational procedures. Basic Qualifications for Consideration: Bachelor's Degree Required 10+ years of related business experience, with a ability to navigate matrixed organizations to facilitate system optimizations which maximize enterprise architectural standard methodologies. Demonstrable experience driving a technical team through the design and execution of a DevOps driven support organization. Experience developing and leading global teams and follow the sun support models. Extraordinary verbal and written interpersonal skills. Superb client service skills with both creative and analytical mind-set. Mature disposition and personable; able to work well within teams across continents/time zones. Highly reciprocal, yet able to function well independently. At least 2 years of deep experience in DevOps and Agile environments in a leadership role. Experience with transformation, system integration or conversions is highly preferred. Preferred Skills, Experience, and Education: Agile, adaptable mindset that enables effective complex problem solving and understanding the trade-offs between the ideal solution and pragmatism Good social leadership and communications skills from the leadership and management of employees to managing C-Suite and board level discussions on technology investments Comfortable in Agile and DevOps environments. Solid understanding of storage, network and compute technologies in a hybrid cloud environment. Demonstrated ability to lead multiple teams in the delivery of complex projects Previous experience creating and documenting processes and procedures Excellent organization skills, with the ability to effectively manage multiple projects, and prioritize team workload and issues. Strong business and financial acumen
Company Description MDS is a business and technology solutions provider founded in 1992. We provide vendor neutral IT solutions on a national and international level. MDS has built a stellar reputation based on our customer focus and expertise in converging IT service areas on a custom level for our clients. We pride ourselves on providing tailored solutions that increase effectiveness, efficiency, and profitability. Associated topics: business, cost efficient, industrial engineer, manufacturing engineer, methods engineer, project, sap, supply, supply chain
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