• Proofpoint
  • Jersey City , NJ
  • Miscellaneous
  • Full-Time
  • 10 Bayside Terrace

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team.

The role will demand interaction with the technical staff of large-scale enterprises as well as Engineering and Operations staff within Proofpoint. The individual will work with the Proofpoint Professional Services Manager and team leading the policy creation and revision activities for Financial Services companies regulated by FINRA. The successful candidate will have sound technical experience and skills. The candidate will have extensive working knowledge of a variety of financial Supervision platforms and required policies to be compliant with FINRA regulations. The candidate will also have strong interpersonal and communication skills. The candidate must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

Your day-to-day

  • Engage with newly signed enterprise archive customers as an expert in Supervision policies and FINRA rules

  • Drive high levels of customer satisfaction

  • Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to rules and policy issues, and completion of projects

  • Create new policies in the Proofpoint Supervision system, and convert legacy policies from other systems to the Proofpoint system

  • Help configure user accounts, and guide customers on Supervision workflow and review efficiency

  • Regularly meet with Engineering and Product Management to review feature requirements and to review current issues

What you bring to the team

  • BA, BS, or equivalent University degree

  • Industry experience in a customer-facing Professional Services role

  • Strong project management skills with a high attention to detail

  • Experience in Supervision policy creation for large financial services firms

  • Experience in policy refinement as FINRA rules change and updates are issued

  • Strong technical knowledge of Internet products and technologies

  • A thorough understanding of Internet protocols and how they work, particularly SMTP, MAPI and RFC822.

  • Experience in supporting software for Fortune 500 or other large companies

  • Must be comfortable with presenting and explaining technology to people with less technical knowledge

  • Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills

  • Must be able to thrive in a fast paced, high stress start-up environment

  • Demonstrated experience in working with broad cross-functional teams

  • Excellent organizational, analytical, negotiation, and influence skills

  • Ability to work independently, ability to adapt quickly, positive attitude

  • Some Travel

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from todays advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. Thats why were a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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