Provident Bank, a multi billion dollar bank with branches in New Jersey and Eastern Pennsylvania, is seeking a full-time Bank Associate III for its branch in the Heights section of Jersey City. Qualified candiate must possess excellent customer service and sales skills. Prior teller experience preferred.
Starting salary for this position will range from $29,250 to approximately $39,500 based on qualifications and experience.
The Bank Associate III responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts. The Bank Associate III may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.
This position is responsible for managing and balancing cash drawers well as meeting sales expectations, which include deposit, loan and revenue generating referrals. Responsibilities may also include assisting the banking center supervisor with Teller line and end of day functions and preparing daily paperwork according to branch procedures.
Works under general supervision.
MAJOR JOB RESPONSIBILITIES
Opens and/or closes Branch
Researches errors in deposits and withdrawals; consults with supervisor for more complex issues
Assists with daily Branch proofing tasks including ATM and Vault
May buy and sell cash from vault & TCR
Processes official checks
Participates in both internal and external sales activities including community and networking events
Supports and adheres to branch operation standards; accurately and efficiently completes all paperwork, disclosures and conditions
Ensures compliance with policies and procedures as required
Prepares and/or completes CTR/SAR form on appropriate transactions
Must be able to work a flexible hourly schedule as requested
May be asked to travel to other locations / branches
May be required to maintain Life Insurance Licensing
Accepts and processes loan applications.
Assists in training other branch personnel
Is responsible for managing and growing a book-of-business
Supplements general platform sales and service responsibilities as required
Provides access to safe deposit boxes
Must present a professional image
Perform other duties as required
Good interpersonal skills, including listening, written and verbal communication
Ability to work with a wide variety of personalities in a courteous and professional manner
Solid math and analytical skills
Ability to understand and follow safety and security practices
Good relationship building skills
Ability (strong) to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
Strong customer service/advocacy skills
Good organizational and time management skills
Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office
High school diploma or GED
1 - 2 years in a retail sales/service environment
Banking experience a plus
LICENSES AND/OR CERTIFICATES
Licenses and Certifications Expiration Date
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at the Branch.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Associated topics: banking product, banking service, banking solution, customer, loan, loan originator, loan review, mortgage servicing officer, mortgage underwriter, relationship
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.