• Provident Bank
  • $84,860.00 -148,720.00/year*
  • Jersey City , NJ
  • Financial Services - Banking/Investment/Finance
  • Full-Time
  • 10 Bayside Terrace


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Jersey City, NJ

Provident Bank, a multi billion dollar bank with branches in New Jersey and Eastern Pennsylvania, is seeking a full-time Bank Associate III for its branch in the Heights section of Jersey City. Qualified candiate must possess excellent customer service and sales skills. Prior teller experience preferred.

Starting salary for this position will range from $29,250 to approximately $39,500 based on qualifications and experience.

POSITION SUMMARY

The Bank Associate III responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts. The Bank Associate III may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.

This position is responsible for managing and balancing cash drawers well as meeting sales expectations, which include deposit, loan and revenue generating referrals. Responsibilities may also include assisting the banking center supervisor with Teller line and end of day functions and preparing daily paperwork according to branch procedures.

Works under general supervision.

MAJOR JOB RESPONSIBILITIES

Opens and/or closes Branch

Researches errors in deposits and withdrawals; consults with supervisor for more complex issues

Assists with daily Branch proofing tasks including ATM and Vault

May buy and sell cash from vault & TCR

Processes official checks

Participates in both internal and external sales activities including community and networking events

Supports and adheres to branch operation standards; accurately and efficiently completes all paperwork, disclosures and conditions

Ensures compliance with policies and procedures as required


Prepares and/or completes CTR/SAR form on appropriate transactions

Must be able to work a flexible hourly schedule as requested

May be asked to travel to other locations / branches

May be required to maintain Life Insurance Licensing

Accepts and processes loan applications.

Assists in training other branch personnel

Is responsible for managing and growing a book-of-business

Supplements general platform sales and service responsibilities as required

Provides access to safe deposit boxes

Must present a professional image

Perform other duties as required

SUPERVISORY RESPONSIBILITIES

None

SKILLS

Good interpersonal skills, including listening, written and verbal communication

Ability to work with a wide variety of personalities in a courteous and professional manner

Solid math and analytical skills

Ability to understand and follow safety and security practices

Good relationship building skills

Ability (strong) to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities

Strong customer service/advocacy skills

Good organizational and time management skills

Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office

EDUCATION

High school diploma or GED

WORK EXPERIENCE

1 - 2 years in a retail sales/service environment

Banking experience a plus

LICENSES AND/OR CERTIFICATES

Licenses and Certifications Expiration Date

None

WORKING CONDITIONS

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

HAZARDS

Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at the Branch.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Associated topics: banking product, banking service, banking solution, customer, loan, loan originator, loan review, mortgage servicing officer, mortgage underwriter, relationship

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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