Account Coordinator- Client Success (Cambridge)
Employment Type: Full-Time
Industry: Advertising/Marketing/Public Relations
Quiet Logistics is an innovative company that partners with brand name companies to deliver e-commerce fulfillment services using cutting edge automation and robotics. The Account Coordinator is a critical role within the Customer Success Department. This fast-paced detail-oriented position is the first contact with Quiet Logistics clients in order to understand their business needs and priorities. No sales required or needed for the position! The expectation of this role is to be the "face" of the company and represent the assigned client brands in all internal communications. Responsibilities Constant communication with the operations team on the warehouse floor regarding inventory control, including product damages, inbound/outbound process, etc. First point of contact between the client company and fulfillment center. Please be comfortable approaching managers directly on the fulfillment center floor. Resolution of concerns and issues. Requirements Bachelor's Degree Minimum of 1 year of professional customer service experience, in an individual role. This is NOT a manager position nor does it require management experince Exposure to working with inventory (retail or similar) is a must Be able to communicate professionally, clearly and thoroughly in person, over the phone and via email,slack, etc Working knowledge of Microsoft Office, Slack, and Google docs Excellent problem-solving skills and ability to stay calm through challenging conversations Positive attitude Ability to lift to 40 lbs. if/when necessary Quiet Logistics is proud to be an equal opportunity employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Quiet Logistics does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Quiet Logistics and the recruitment agency or party requesting payment of a fee.
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