Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million \"software-only\" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending
The Cloud Technical Account Manager on the Cloud and Innovative Solutions team serves as clients main point-of-contact for proactive post sales cloud activities for SHI cloud customers in the Enterprise Business Unit. TAM s will be responsible for ensuring the customer is running workloads within a best practice framework, suggesting cost operational and security improvements while promoting additional SHI Services that will benefit the customer. The TAM conducts regular business reviews with client stakeholders and SHI Account teams to ensure client satisfaction and uncover additional areas of Azure consumption/services opportunities either via SHI or Azure services, programs or offerings.
Includes, but are not limited to: Responsible for driving cloud consumption growth and retention of SHI s existing Azure account base for customers in top tier basic support, optimization, professional and managed services tiers. Serve as the cloud platform (Azure) point-of-contact for technical post sales cloud platform activities. These activities include: Perform technical post-sales support working in conjunction with cloud support resources both internal and partner (Azure). Drive services activity & pipeline by understanding customer needs and positioning relevant SHI solutions and services. Develop close relationships with SHI sellers, internal resources and Azure partner resources. Supports AE/LE/CSE with Solution Architecture Guidance to assist with Azure EA. Support Solutions Desk/CSE/TC/CSC with technical and licensing concerns. Mastery of the core Azure products, programs and operations. Travel as needed based on business needs and/or customer events as determined by SHI management.
Qualifications/Minimum Skills Required
Ability to understand core Azure products, programs and operations Ability to ensure the customer is running workloads within a best practice framework Ability to suggest cost operational and security improvements while promoting additional SHI Services to customer Proven track record of driving results and exceeding expectations Ability to excel in a high-performing and fast-paced environment Ability to build successful customer relationships through active listening Strong written and verbal communication skills Strong problem solving, organizational and interpersonal skills Excellent presentation skills Support the success and development of others on the team Working knowledge of Dynamics CRM, Excel, Outlook, and PowerPoint Minimum of 1 year in a cloud based Sales or Support role Strong technical knowledge Cloud based and related technologies Must have the below certifications before applying or able to pass within first quarter of hire: AZ-900: Microsoft Azure Fundamentals AZ-103: Microsoft Azure Administrator Associate, AZ-100: Azure AI Engineer Associate or AZ-203: Azure Developer Associate CloudHealth or CloudCheckr certification within second quarter of hire Preferred Skills: Familiarity with sales support tools including: CRM, Sales Center, BI, etc. Experience servicing clients engaged in cloud based subscription billing Working knowledge of CloudHealth or CloudCheckr Education: 4 year completed Bachelor's Degree required
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.